This role as an Executive or Sr. Executive – Lead Optimization offers an exciting opportunity to utilize your telesales expertise and customer service skills in a supportive and dynamic environment.
Main Job Tasks and Responsibilities:
- Follow up with customers via telephone or email following initial sales contact and schedule appointments.
- Provide detailed information to callers about company services and products.
- Manage inquiries and accurately record customer requests in specified forms, software, and web portals (training will be provided for software and web portal data entry).
- Maintain and organize inquiry sheets using designated formats and software.
- Proficiency in MS Office and Internet applications.
- Continuously educate oneself on products to enhance customer service during calls.
Skills/Requirements:
- At least 2+ years of experience in telesales within a high-volume, fast-paced environment.
- Strong customer service and telesales skills.
- Proficient in web-based applications and Windows operating systems.
- Excellent organizational skills with the ability to multitask and prioritize in a dynamic environment.
- Capability to handle sensitive and confidential client information.
- Superior verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Demonstrated ability in closing sales effectively.
Required Skills
- Client Relationship Management
- Communication
- Customer Service
- Data Entry
- MS Office
- Sales closing
- Telesales
- Windows operating systems
Pay: ₹500,000.00 - ₹600,000.00 per year
Application Question(s):
- Do you have 2+ years of experience in telesales, lead follow-up, or customer calling in a high-volume environment?
- Do you have proven experience in converting leads and successfully closing sales over calls?
- Are you comfortable using MS Office, web-based applications, and CRM/software to accurately record and manage customer inquiries?
Work Location: In person
