Key Responsibilities
- Guest Services: Greet guests warmly, handle check-ins and check-outs, and assign room keys.
- Reservations: Manage online, phone, and walk-in bookings, cancellations, and room assignments.
- Communication: Answer phone calls, reply to emails, and direct inquiries about hotel amenities or local attractions.
- Billing and Payments: Process cash and credit card transactions and manage guest accounts.
- Department Coordination: Work with housekeeping and maintenance teams to ensure rooms are ready and issues are fixed.
- Problem Solving: Address and resolve guest complaints in a calm, professional manner.
Skills and Requirements
- Customer Service: A friendly, helpful, and professional attitude.
- Communication: Clear speaking and active listening skills.
- Technical Skills: Familiarity with hotel management software (such as Hotelogix and ezee).
- Organization: The ability to multitask and stay calm under pressure.
- Flexibility: Willingness to work shifts, including nights, weekends, and holidays.
Pay: ₹18,000.00 - ₹22,000.00 per month
Work Location: In person
