Organizational Brief:
FA Gifts Private Limited is a leading ecommerce company which owns India's two largest online brands; Floweraura and Bakingo, backed by a USD 16 million funding by Fearing Capital.
Floweraura is an online gifting Mammoth operational within the country at 40k+ pin codes and internationally present in the US, UK, Middle east Canada etc.
Bakingo is a leading player in India’s online bakery ecosystem, operating 110+ cloud kitchens nationwide and three state of the art bulk production facilities at Bengaluru, Mumbai and Gurgaon. Bakin go specializes in delivering high-quality, innovative baked products.
Designation: Sr. Training Executive
Location: Chennai (Travel across Chennai, Hyderabad and Coimbatore )
Key Responsibilities
· Conduct induction and onboarding training for new retail team members.
· Deliver classroom and on-the-job training (OJT/OJE) on Retail SOPs, customer service, POS operations, food safety, hygiene, and product knowledge.
· Train teams on new product launches, promotions, and operational updates.
· Ensure adherence to company SOPs across all retail stores.
· Conduct skill assessments, certifications, and refresher training programs.
· Visit retail centers regularly to identify training needs and provide coaching.
· Track employee training progress and maintain training records.
· Coordinate with Operations, Quality, and HR teams to improve operational performance.
· Monitor training effectiveness and recommend improvement plans.
· Support new store openings by training newly hired staff.
Eligibility
· Graduate in any discipline (Hotel Management/Food & Beverage background preferred).
· 2–5 years of experience in Retail Operations Training, QSR, Bakery, Café, or Hospitality.
· Strong presentation, communication, and facilitation skills.
· Willingness to travel extensively across Chennai, Hyderabad, and other South locations.
Language Requirements
· Tamil (Fluent – Read, Write & Speak)
· English (Fluent)
Preferred
· Hindi
· Telugu
Skills Required
· Excellent communication and interpersonal skills.
· Strong knowledge of retail operations and customer service.
· Training delivery and coaching skills.
· POS and operational process knowledge.
· MS Office (Excel, PowerPoint, Word).
· Problem-solving and analytical skills.
· Ability to work independently and manage multiple training schedules
Preferred Industry
- Bakery
- QSR
- Café
- Food & Beverage
- Hospitality
- Retail
Pay: ₹35,000.00 - ₹42,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
