Dream Coconut Villa Resort, Munnar, is seeking a friendly, professional, and customer-focused Front Office Receptionist to join our team. The ideal candidate will be responsible for welcoming guests, managing reservations, handling check-ins and check-outs, and ensuring an exceptional guest experience throughout their stay.
Key Responsibilities
- Greet and welcome guests in a warm and professional manner.
- Handle guest check-ins and check-outs efficiently.
- Manage room reservations, bookings, and cancellations.
- Answer phone calls, emails, and guest inquiries promptly.
- Maintain accurate guest records and billing information.
- Coordinate with housekeeping and other departments to ensure smooth operations.
- Assist guests with local information, travel arrangements, and special requests.
- Handle guest complaints and resolve issues professionally.
- Maintain a clean and organized reception area.
Requirements
- Bachelor's degree or equivalent qualification preferred.
- Previous experience in hospitality, customer service, or front office operations is an advantage.
- Excellent communication and interpersonal skills.
- Proficiency in English and hindi is a must; knowledge of other languages is a plus.
- Basic computer skills and familiarity with hotel management software are preferred.
- Pleasant personality with a customer-oriented attitude.
- Ability to work flexible shifts, including weekends and holidays when required.
What We Offer
- Competitive salary of ₹18,000 – ₹20,000 per month.
- Free food and accommodation.
- Supportive and friendly work environment.
- Opportunity to grow within the hospitality industry.
- Work in the beautiful hill station of Munnar.
How to Apply
Interested candidates can apply by sending the resume on WhatsApp number - 8943468820.
Job Type: Full-time
Work Location: On-site, Munnar, Kerala
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
