Service Coordinator
Company: ISCOOT Motors India LLP
Location: Maple Highstreet, Hoshangabad Road, Bhopal, Madhya Pradesh
Job Type: Full-Time
Industry: Electric Vehicle (EV) / Automobile
Job Summary
ISCOOT Motors India LLP is looking for a dynamic and organized Service Coordinator to support the daily operations of the Service Department. The ideal candidate will coordinate between customers, technicians, the spare parts team, and the Service Manager to ensure smooth service operations and excellent customer satisfaction. MBA freshers with strong coordination and communication skills are encouraged to apply.
Key Responsibilities
- Coordinate daily service operations and support the Service Manager.
- Schedule vehicle service appointments and maintain the service calendar.
- Prepare and maintain job cards, service records, and customer documentation.
- Coordinate with technicians to ensure timely completion of service jobs.
- Track the status of ongoing repairs and update customers accordingly.
- Coordinate with the Spare Parts department for timely availability of required parts.
- Handle customer inquiries, complaints, and service-related follow-ups professionally.
- Maintain daily, weekly, and monthly MIS reports.
- Ensure proper documentation of warranty claims and service records.
- Monitor pending service jobs and ensure timely closure.
- Coordinate with Sales, Accounts, Stores, and other departments for smooth operations.
- Maintain service department files, reports, and operational documentation.
- Assist in implementing service SOPs and process improvements.
- Conduct customer feedback calls after vehicle delivery and maintain satisfaction records.
- Prepare service performance reports for management review.
- Support service camps, customer engagement activities, and promotional events.
- Perform any additional responsibilities assigned by the Service Manager or Management.
Eligibility
- MBA (Operations, Marketing, General Management) preferred.
- Bachelor's degree with relevant coordination experience may also apply.
- Freshers and candidates with up to 2 years of experience are welcome.
Required Skills
- Excellent communication skills in Hindi and English.
- Good knowledge of MS Excel, Word, and Outlook.
- Strong coordination and organizational skills.
- Customer-centric approach with good interpersonal skills.
- Ability to multitask and prioritize work effectively.
- Strong analytical and problem-solving abilities.
- Attention to detail and documentation skills.
- Ability to work in a fast-paced environment.
Preferred Candidate
- MBA Freshers looking to build a career in the automobile/EV industry.
- Immediate joiners will be preferred.
- Positive attitude and willingness to learn.
Pay: ₹8,000.00 - ₹14,000.00 per month
Benefits:
Education:
Work Location: In person
