JOB DESCRIPTION – SERVICE COORDINATOR
Department: Service
Sub-Department: B2C / Franchise / B2B
Location: Corporate Office
Reporting To: Service Supervisor / Service Manager
Job Purpose
We are looking for an organized and customer-focused Service Coordinator to manage and coordinate service requests across B2C, Franchise, and B2B channels. The role will act as a key communication bridge between customers, service teams, technicians/installers, and management to ensure timely and smooth service delivery.
Key Responsibilities
- Log, allocate, monitor, and track service/installation tickets through CRM/service systems.
- Coordinate technicians and installers based on location, priority, and workload.
- Follow up regularly on pending, delayed, and overdue service requests.
- Ensure service tickets are closed within the committed timelines.
- Coordinate with customers regarding service schedules, updates, and resolutions.
- Maintain records of warranty claims, spare-parts requirements, and service history.
- Act as the communication link between customers, field teams, supervisors, and management.
- Handle inbound customer and franchise service-related queries professionally.
- Escalate critical or unresolved issues to the concerned supervisor/manager.
- Prepare daily and weekly service status reports for management.
- Maintain accurate service records and ensure timely CRM updates.
Key Skills & Competencies
- Excellent multilingual communication skills – English, Kannada, Telugu, Tamil & Hindi.
- Ability to communicate confidently with customers and field/service teams in multiple languages.
- Strong customer-handling and problem-solving skills.
- Good coordination, follow-up, and multitasking abilities.
- Strong working knowledge of MS Excel and CRM/service management systems.
- Good organizational and time-management skills.
- Ability to handle multiple service requests simultaneously.
- Strong attention to detail and ownership of assigned cases.
- Professional, patient, and customer-friendly approach.
Qualification & Experience
- Graduate in any discipline.
- 2–4 years of experience in Service Coordination, Customer Support, Back-office Operations, or a similar role.
- Experience in modular furniture / kitchen / interior / home improvement / service industry will be an added advantage.
Preferred Candidate Profile
A proactive and responsible professional who can efficiently coordinate between customers and field teams, manage service tickets, follow up until closure, and communicate confidently in English, Kannada, Telugu, Tamil, and Hindi.
Pay: Up to ₹30,000.00 per month
Work Location: In person
