We are looking for a friendly, well-organized, and presentable Front Office Receptionist to be the first point of contact at our study abroad consultancy. The ideal candidate will handle front desk operations, assist walk-in students and parents, and support the team in delivering a smooth and professional experience to clients seeking overseas education services.
Key Responsibilities
- Greet and assist students, parents, and visitors in a professional and welcoming manner.
- Handle incoming calls, WhatsApp inquiries, and emails, and direct them to the appropriate team members.
- Provide basic information about study abroad programs, countries, and services offered by the firm.
- Schedule and manage appointments for counseling sessions.
- Maintain and update student inquiry records and CRM systems.
- Manage walk-in registrations and follow-up coordination.
- Handle documents, courier services, and application files.
- Ensure the reception area is clean, organized, and presentable at all times.
- Coordinate with counselors and support staff for smooth daily operations.
- Assist in organizing seminars, webinars, and student events.
Required Qualifications
- Bachelor’s degree in any field.
- 0–2 years of experience in front office, customer service, or admin roles (freshers can apply).
- Excellent communication skills in English (additional languages are a plus).
- Basic knowledge of MS Office and CRM tools.
- Friendly personality with a customer-focused approach.
Preferred Skills
- Interest or basic knowledge in study abroad processes and education systems.
- Strong organizational and multitasking skills.
- Ability to handle students and parents professionally.
- Good coordination and time management skills.
Key Performance Indicators (KPIs)
- Quality of first interaction with students/clients
- Efficiency in handling inquiries and appointments
- Accuracy in maintaining student records and data
- Coordination effectiveness with counselors
- Overall client satisfaction at the front desk
Salary
Competitive salary based on experience and communication skills.
Job Type: Full-time
Pay: ₹10,000.00 - ₹25,000.00 per month
Work Location: In person
