About Company:
Electronic & Engineering Company (I) P. Ltd. (EECI) is a manufacturer and supplier of non-destructive testing (NDT) solutions since 1958.
Company Website: www.eecindia.com
RBE - R B Electronic and Engineering Pvt Ltd is the leading manufacturer,Established in 1974, R. B. Electronic & Engineering Pvt. Ltd. is one of the pioneers in the manufacturing of Textile Dyeing Machines in India. supported by resident service technicians and a stock of spare parts. RBE manufactures Laboratory Dyeing and Finishing machines, Soft overflow Dyeing machines, Yarn Heat Setting Machines
website: www.rbe.net.in
Job Title: Service Coordinator Roles & Responsibilities:
- Coordinate and manage Annual Maintenance Contract (AMC) activities.
- Schedule preventive and breakdown maintenance visits for service engineers.
- Maintain AMC records, service reports, and contract details.
- Act as a point of contact between customers and service team.
- Ensure timely closure of service requests and customer complaints.
- Follow up with clients for AMC renewals and payments.
- Prepare service MIS reports and track performance metrics.
- Coordinate with internal departments for spare parts and support.
- Handle customer queries and ensure high service satisfaction.
Key Requirements:
- 3 years of experience in service coordination
- Good communication and coordination skills
- Knowledge of service scheduling and CRM tools
- Ability to handle multiple tasks and prioritize work
- Basic technical understanding of machines/equipment
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
