Company Overview
104 is a toll-free Health Advice Helpline established by State Governments and the National Health Mission. It connects citizens directly to medical professionals to receive healthcare guidance, mental health counselling, and directory information without needing to visit a hospital.
Core Services Available by Calling 104
1. Medical Triage & Advice: Speak with qualified paramedics and doctors who can offer first aid, symptom assessment, and guidance on minor ailments.
2. Psychological support for stress, depression, anxiety, and substance abuse.
3. Healthcare Directory: Get information regarding nearby hospitals, testing centres, maternal and child health programs, and government health schemes
4. Grievance Redressal: A platform to lodge official complaints or provide feedback regarding public health facilities and medical services.
Position: Health Advisory Officer
Job Location : 104 Centre, Aditi Tracking, 3rd Floor,
Aundh Chest Hospital (URO Hospital),
Near District Hospital, Sangavi Phata,
Pune – 411027
Job Summary
The Health Advisory Officer will be responsible for handling inbound and outbound health-related calls, providing accurate health information based on approved protocols, and supporting awareness and promotion of government health programmes and schemes. The role requires excellent communication skills, a customer-focused approach, and the ability to work in rotational shifts.
Key Responsibilities
- Attend and respond to health-related queries received through calls.
- Provide information and guidance as per approved health advisory protocols.
- Educate callers about government health schemes, programmes, and IEC activities.
- Maintain accurate records of interactions and follow-up activities.
- Ensure professional, courteous, and empathetic communication with beneficiaries.
- Escalate complex cases to the concerned medical team when required.
- Adhere to organizational policies, confidentiality standards, and quality guidelines.
- Support awareness campaigns and health promotion initiatives.
Eligibility Criteria
Educational Qualification
Experience
- Fresher to 1 Year Experience
- Freshers are encouraged to apply.
Language Requirement
- Marathi (Mandatory)
- Hindi and English communication skills will be an added advantage.
Required Skills
- Good verbal communication skills.
- Basic computer knowledge.
- Ability to handle calls professionally.
- Customer service orientation.
- Teamwork and adaptability.
- Willingness to work in rotational shifts.
Salary
- ₹11,000 – ₹14,000 per month
Benefits
- Health Insurance
- Provident Fund (PF)
Work Schedule
o Morning Shift
o Evening Shift
o Night Shift (As per roster)
Preferred Candidate Profile
- Candidates from Pharmacy background.
- Good communication and interpersonal skills.
- Passionate about public health awareness and citizen engagement.
- Ready to work from office in Pune.
Interested candidates may apply by sharing their updated resume or contacting the HR Department for further details.
HR Executive: 8999011916
Pay: ₹11,000.00 - ₹14,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Provident Fund
Work Location: In person
