Job Title: Voice Process Executive / Customer Support Executive
Role Overview:
Handle inbound and/or outbound customer calls, provide information, resolve customer queries, and ensure a positive customer experience.
Key Responsibilities:
- Answer incoming customer calls professionally.
- Make outbound calls when required.
- Resolve customer inquiries, complaints, and requests.
- Provide accurate information about products, services, or processes.
- Maintain records of customer interactions in CRM systems.
- Follow company policies and quality standards.
- Escalate complex issues to the appropriate team.
- Meet performance metrics such as call quality, customer satisfaction, and productivity targets.
Required Skills:
- Excellent verbal communication skills.
- Good listening and problem-solving abilities.
- Basic computer knowledge.
- Customer service orientation.
- Ability to work in shifts (if required).
- Fluency in English and/or regional languages.
Qualifications:
- 12th Pass / Diploma / Graduate (depending on company requirements).
- Freshers and experienced candidates may apply.
- Prior BPO/Call Center experience is an advantage.
Salary Range (India):
- Fresher: ₹2–4 LPA
- Experienced: ₹4–8+ LPA (depending on company and skills)
Pay: ₹15,000.00 - ₹17,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
