Noida, Uttar Pradesh
Job Summary
We are looking for a multi-skilled DWP SSM - LSM Leader who can effectively oversee an End User Computing Function on and manage relationship with a global client of HCL.
Primary responsibilities are:
Resource & customer Management for Digital work place track/tower ( M365, AD, SCCM/Intunes/Citrix, VDI, UCC ( Cisco/Avaya voice)
Oversee the Other EUC Activities ( Application Packaging, OS Build, Software Distribution)
Customer Relationship Management
SLA Management including Incident and Requests
Regular reviews with Customer, Vendors & Internal HCL Stakeholders
Provide leadership to the LSM Team including coaching as required
Reporting and MIS
Oversee Projects
Skills, Experience and Qualification Required
Business Skills:
Understanding of EUC and related technologies
Ability to interact with customers to ensure that the service is polite, efficient and responsive
To work through issues analytically to a successful conclusion
Ability to communicate at different levels within the organization, including Key Business Stakeholders and Director Level Clients
Ability to understand best practices internally/externally on EUC related activities.
Understanding of Financials, including cost control, project revenue/costs, budgeting, P&L etc.
Personal Skills
Strong customer service skills
Must be detail oriented and self-motivating
Strong Written and Verbal Communication Skills at senior level,
Relationship Management – internal and external customers, Flexibility, Presentation Skills and Team Skills
Flexibility with respect to time – client deliverables need to be met with a Can do attitude
Excellent problem solving / quantitative/ analytical skills
Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
Must be detail oriented and self-motivating
Ability to motivate people and teams,
Ability to write business cases and justification documents, Ability to manage multiple work streams
Ownership and Drive, Ability to make difficult decisions, Multi –Tasking, Ability to Prioritise, Working Under Pressure, Impartial – Working on behalf of Clients
Technical Skills:
Understanding End User IT infrastructure
Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e Windows 7, MS Office, Outlook etc
Minimum Qualification and Experience
10 years End user computing experience, with at least 8 years in a management role leading a team
Minimum 5 Years working in DWP Management Role
Strong Analytical and Data Analysis Skills using Microsoft excel (pivot tables/vlookups etc..) and other reporting tools
Must have at least one or more core digital workplace technology background with hands on experience ( WPE,UCC, UMC)
ITIL professional will be preferred
Ideal candidate would have project management experience (new Project onboarding , transition & migration projects)
Ideal candidate would be expected to have a 10-15 years’ experience of IT Infrastructure, Contract and Vendor Management in a corporate environment
Key Responsibilities
We are looking for a multi-skilled DWP SSM - LSM Leader who can effectively oversee an End User Computing Function on and manage relationship with a global client of HCL.
Primary responsibilities are:
Resource & customer Management for Digital work place track/tower ( M365, AD, SCCM/Intunes/Citrix, VDI, UCC ( Cisco/Avaya voice)
Oversee the Other EUC Activities ( Application Packaging, OS Build, Software Distribution)
Customer Relationship Management
SLA Management including Incident and Requests
Regular reviews with Customer, Vendors & Internal HCL Stakeholders
Provide leadership to the LSM Team including coaching as required
Reporting and MIS
Oversee Projects
Skills, Experience and Qualification Required
Business Skills:
Understanding of EUC and related technologies
Ability to interact with customers to ensure that the service is polite, efficient and responsive
To work through issues analytically to a successful conclusion
Ability to communicate at different levels within the organization, including Key Business Stakeholders and Director Level Clients
Ability to understand best practices internally/externally on EUC related activities.
Understanding of Financials, including cost control, project revenue/costs, budgeting, P&L etc.
Personal Skills
Strong customer service skills
Must be detail oriented and self-motivating
Strong Written and Verbal Communication Skills at senior level,
Relationship Management – internal and external customers, Flexibility, Presentation Skills and Team Skills
Flexibility with respect to time – client deliverables need to be met with a Can do attitude
Excellent problem solving / quantitative/ analytical skills
Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
Must be detail oriented and self-motivating
Ability to motivate people and teams,
Ability to write business cases and justification documents, Ability to manage multiple work streams
Ownership and Drive, Ability to make difficult decisions, Multi –Tasking, Ability to Prioritise, Working Under Pressure, Impartial – Working on behalf of Clients
Technical Skills:
Understanding End User IT infrastructure
Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e Windows 7, MS Office, Outlook etc
Minimum Qualification and Experience
10 years End user computing experience, with at least 8 years in a management role leading a team
Minimum 5 Years working in DWP Management Role
Strong Analytical and Data Analysis Skills using Microsoft excel (pivot tables/vlookups etc..) and other reporting tools
Must have at least one or more core digital workplace technology background with hands on experience ( WPE,UCC, UMC)
ITIL professional will be preferred
Ideal candidate would have project management experience (new Project onboarding , transition & migration projects)
Ideal candidate would be expected to have a 10-15 years’ experience of IT Infrastructure, Contract and Vendor Management in a corporate environment
Skill Requirements
We are looking for a multi-skilled DWP SSM - LSM Leader who can effectively oversee an End User Computing Function on and manage relationship with a global client of HCL.
Primary responsibilities are:
Resource & customer Management for Digital work place track/tower ( M365, AD, SCCM/Intunes/Citrix, VDI, UCC ( Cisco/Avaya voice)
Oversee the Other EUC Activities ( Application Packaging, OS Build, Software Distribution)
Customer Relationship Management
SLA Management including Incident and Requests
Regular reviews with Customer, Vendors & Internal HCL Stakeholders
Provide leadership to the LSM Team including coaching as required
Reporting and MIS
Oversee Projects
Skills, Experience and Qualification Required
Business Skills:
Understanding of EUC and related technologies
Ability to interact with customers to ensure that the service is polite, efficient and responsive
To work through issues analytically to a successful conclusion
Ability to communicate at different levels within the organization, including Key Business Stakeholders and Director Level Clients
Ability to understand best practices internally/externally on EUC related activities.
Understanding of Financials, including cost control, project revenue/costs, budgeting, P&L etc.
Personal Skills
Strong customer service skills
Must be detail oriented and self-motivating
Strong Written and Verbal Communication Skills at senior level,
Relationship Management – internal and external customers, Flexibility, Presentation Skills and Team Skills
Flexibility with respect to time – client deliverables need to be met with a Can do attitude
Excellent problem solving / quantitative/ analytical skills
Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
Must be detail oriented and self-motivating
Ability to motivate people and teams,
Ability to write business cases and justification documents, Ability to manage multiple work streams
Ownership and Drive, Ability to make difficult decisions, Multi –Tasking, Ability to Prioritise, Working Under Pressure, Impartial – Working on behalf of Clients
Technical Skills:
Understanding End User IT infrastructure
Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e Windows 7, MS Office, Outlook etc
Minimum Qualification and Experience
10 years End user computing experience, with at least 8 years in a management role leading a team
Minimum 5 Years working in DWP Management Role
Strong Analytical and Data Analysis Skills using Microsoft excel (pivot tables/vlookups etc..) and other reporting tools
Must have at least one or more core digital workplace technology background with hands on experience ( WPE,UCC, UMC)
ITIL professional will be preferred
Ideal candidate would have project management experience (new Project onboarding , transition & migration projects)
Ideal candidate would be expected to have a 10-15 years’ experience of IT Infrastructure, Contract and Vendor Management in a corporate environment
Other Requirements
We are looking for a multi-skilled DWP SSM - LSM Leader who can effectively oversee an End User Computing Function on and manage relationship with a global client of HCL.
Primary responsibilities are:
Resource & customer Management for Digital work place track/tower ( M365, AD, SCCM/Intunes/Citrix, VDI, UCC ( Cisco/Avaya voice)
Oversee the Other EUC Activities ( Application Packaging, OS Build, Software Distribution)
Customer Relationship Management
SLA Management including Incident and Requests
Regular reviews with Customer, Vendors & Internal HCL Stakeholders
Provide leadership to the LSM Team including coaching as required
Reporting and MIS
Oversee Projects
Skills, Experience and Qualification Required
Business Skills:
Understanding of EUC and related technologies
Ability to interact with customers to ensure that the service is polite, efficient and responsive
To work through issues analytically to a successful conclusion
Ability to communicate at different levels within the organization, including Key Business Stakeholders and Director Level Clients
Ability to understand best practices internally/externally on EUC related activities.
Understanding of Financials, including cost control, project revenue/costs, budgeting, P&L etc.
Personal Skills
Strong customer service skills
Must be detail oriented and self-motivating
Strong Written and Verbal Communication Skills at senior level,
Relationship Management – internal and external customers, Flexibility, Presentation Skills and Team Skills
Flexibility with respect to time – client deliverables need to be met with a Can do attitude
Excellent problem solving / quantitative/ analytical skills
Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
Must be detail oriented and self-motivating
Ability to motivate people and teams,
Ability to write business cases and justification documents, Ability to manage multiple work streams
Ownership and Drive, Ability to make difficult decisions, Multi –Tasking, Ability to Prioritise, Working Under Pressure, Impartial – Working on behalf of Clients
Technical Skills:
Understanding End User IT infrastructure
Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e Windows 7, MS Office, Outlook etc
Minimum Qualification and Experience
10 years End user computing experience, with at least 8 years in a management role leading a team
Minimum 5 Years working in DWP Management Role
Strong Analytical and Data Analysis Skills using Microsoft excel (pivot tables/vlookups etc..) and other reporting tools
Must have at least one or more core digital workplace technology background with hands on experience ( WPE,UCC, UMC)
ITIL professional will be preferred
Ideal candidate would have project management experience (new Project onboarding , transition & migration projects)
Ideal candidate would be expected to have a 10-15 years’ experience of IT Infrastructure, Contract and Vendor Management in a corporate environment
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