Role: L1.5 Technical Support Engineer
Experience: Min 1 year (relevant work experience in technical/customer support industry)
Work Location: HP Inc CCCB (KTP/ECP)
Employment Type: Contract (as applicable)
Shift timings: Based on the market aligned (should be flexible for rotational shift)
Role Overview:
L.5 Technical Support Engineers are responsible for providing high-quality support to HP customers by resolving technical queries related to HP products, including laptops, desktops, printers, and associated software. This role demands a balance of technical troubleshooting ability and customer service excellence.
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Required Skills & Qualifications:
· Graduate in any discipline (Preferably BCA, BSc Computer Science or BTech)
· Minimum 1 year of experience in technical/customer support industry
· Strong knowledge of Computer hardware components, Windows OS, MS Office, and common software tools.
· Familiarity with network printers, LAN configurations, and IP settings.
· Basic understanding of networking concepts (LAN/WAN, IP, DNS).
· Good communication and problem-solving skills. Fluency in Hindi must if hired for India team.
· Ability to work independently and handle multiple service requests.
Minimum Skills & Competencies
1. Technical Skills
· Intermediate to advance knowledge of:
o Windows OS (Installation, troubleshooting, updates)
o Printer setup and troubleshooting (Inkjet, LaserJet)
o Networking fundamentals (Wi-Fi configuration, LAN troubleshooting)
Pay: ₹346,885.30 - ₹455,204.03 per year
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Work Location: In person
