Key Responsibilities
- Handling customer inquiries via phone, email, chat, or in person
- Resolving complaints and service issues
- Providing information about products and services
- Processing orders, returns, or refunds
- Maintaining customer records and feedback
- Escalating complex issues to relevant departments
Required Skills
- Excellent communication skills
- Problem-solving ability
- Patience and empathy
- Basic computer and data-entry skills
- Time management and multitasking
Typical Qualifications
- High school diploma or bachelor's degree (depending on employer)
- Customer service experience is often preferred
- Knowledge of CRM software can be an advantage
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
