Marketing & Client Servicing Executive The Hour Markers (THM)
Location: Mumbai
Experience: 2–5 years
Industry: Luxury / Media / Watches / Lifestyle
Department: Marketing & Business Development
About The Hour Markers
The Hour Markers (THM) is a leading luxury-watch media platform focused on Indian and international horology. THM covers the latest watch launches, industry news, watch reviews, buying guides, interviews, watch brands, collector stories and exclusive events. The platform also works closely with watch brands and luxury businesses through media partnerships, brand features, events and marketing initiatives.
Role Overview
We are looking for a Marketing & Client Servicing professional who will be responsible for building relationships with luxury brands, identifying new business opportunities and managing existing clients.
The ideal candidate should be confident in communicating with senior brand representatives, understand the luxury industry, and be able to convert client requirements into strong media and marketing proposals.
Key Responsibilities1. Client Acquisition & Business Development
- Identify and approach potential clients across luxury watches, jewellery, fashion, automobiles, lifestyle and other premium categories.
- Build and maintain a strong database of potential brands, agencies and decision-makers.
- Reach out to brands and agencies to introduce THM and explore marketing and media opportunities.
- Generate new business leads through email, calls, networking, events and industry contacts.
- Develop long-term relationships with clients and identify opportunities for repeat business.
2. Client Servicing
- Act as the primary point of contact for assigned clients.
- Understand client objectives, marketing requirements and campaign expectations.
- Coordinate internally with editorial, creative, social media and events teams to execute campaigns.
- Ensure timely delivery of client commitments.
- Follow up with clients regularly and maintain strong professional relationships.
- Handle client feedback and ensure a high level of client satisfaction.
3. Proposal & Pitch Development
- Understand the client's communication and marketing objectives.
- Develop customised media and marketing proposals based on client requirements.
- Create presentations and pitch decks highlighting THM's relevant platforms and offerings.
- Recommend suitable solutions such as:
- Editorial features
- Brand stories
- Interviews
- Watch reviews
- Social media campaigns
- Digital marketing
- Event partnerships
- Brand activations
- Collector events
- Print / publication opportunities
- Integrated media campaigns
- Present proposals to clients and negotiate commercials wherever required.
4. Account Growth
- Identify opportunities to upsell and cross-sell THM's various media and marketing solutions.
- Convert one-time campaigns into long-term brand partnerships.
- Track existing accounts and proactively approach clients with relevant campaign ideas.
- Build annual and seasonal marketing opportunities around product launches, Watches & Wonders, festive periods and major industry events.
5. Market & Industry Understanding
- Stay updated on the luxury-watch industry, brands, launches, events and market trends.
- Understand what different watch brands are communicating in India and internationally.
- Research potential clients and develop relevant pitches based on their current business and marketing activities.
- Attend industry events and networking opportunities to build relationships and generate leads.
Skills & Qualifications
- Bachelor's degree in Marketing, Business, Communications, Media or a related field.
- 2–5 years of experience in marketing, media sales, client servicing, business development or luxury.
- Excellent verbal and written communication skills.
- Strong presentation and proposal-making skills.
- Good negotiation and follow-up abilities.
- Comfortable communicating with senior-level clients and brand representatives.
- Strong understanding of digital media and social media.
- Proficiency in PowerPoint / Google Slides and Excel.
- Strong research and networking skills.
- Ability to manage multiple clients and deadlines simultaneously.
Preferred Profile
Experience in any of the following industries would be an advantage:
- Luxury watches
- Jewellery
- Fashion
- Automobiles
- Luxury hospitality
- Lifestyle
- Media / Publishing
- Advertising / PR
- Premium consumer brands
A genuine interest in watches, luxury and media would be highly preferred.
What We Are Looking For
We are looking for someone who is:
- Client-focused and relationship-oriented
- Confident and persuasive in communication
- Proactive in finding new business
- Creative in developing campaign ideas
- Commercially minded and target-driven
- Well organised with strong follow-up skills
- Comfortable working in a fast-paced media environment
Key Performance Areas
- New client acquisition
- Revenue generation
- Number and quality of qualified leads
- Client retention
- Proposal-to-conversion ratio
- Repeat business from existing clients
- Client satisfaction
- Timely execution of campaigns
Pay: ₹14,090.12 - ₹40,000.00 per month
Work Location: In person
