Role Overview: We are seeking a high-performing Senior Academic Counselor to drive our enrollment funnel while simultaneously mentoring our junior counseling team. This is a pivotal, hybrid role requiring a rare combination of advanced consultative sales mastery (Deep Counseling) and leadership capabilities (Coaching, QA, and Funnel Ownership). You will be responsible for converting high-stakes inquiries, optimizing the performance of the counseling department, and providing direct, data-driven insights to the Hub Manager/Founder.
Key Responsibilities:
· Advanced Student Enrollment (Deep Counseling): Conduct expert-level counseling sessions, guiding students through complex course architecture explanations, personalized track recommendations, and aptitude screening. Lead complex fee discussions and manage agreement sign-offs to secure high-value enrollments.
· Team Leadership & Quality Assurance (QA): Actively coach and mentor Junior Counselors. Perform regular call quality reviews and drive standardization of sales scripts and objection-handling protocols.
· Funnel Optimization & Reporting: Take full ownership of the aggregate enquiry-to-enrollment funnel. Monitor KPIs, analyze bottlenecks, and generate comprehensive performance reports for presentation to the Hub Manager and Founder.
· Escalation Management: Handle high-priority escalations, including resolution of complex student disputes and immediate intervention regarding counselor performance issues.
What We Are Looking For:
· Proven Track Record: At least 3-5 years of success in high-ticket academic counseling, educational sales, or a similar consultative admissions environment.
· Coaching Instinct: Demonstrated experience in training, QA, or mentoring sales teams.
· Analytical Mindset: Comfortable using CRM data and analytics to track the performance of the sales funnel.
· Domain Expertise: Strong understanding of current academic trends, career pathways, and curriculum structures.
· Exceptional Communication: Mastery of both direct counseling techniques and executive-level reporting.
Position Details:
· Type: Full-time
Format: Primarily On-site
Pay: ₹25,000.00 - ₹45,000.00 per month
Work Location: In person
