About Activbase
Activbase is one of Kerala's leading centres for Orthopaedic Rehabilitation, Sports Injury Rehabilitation, Physiotherapy, Scientific Fitness and Recovery. We combine advanced medical rehabilitation with world-class equipment and personalized care to help people Rise Above Pain.
We are looking for energetic, empathetic and target-driven Telesales Executives who can build trust with patients over the phone and convert enquiries into appointments.
Position Summary
The Telesales Executive will be responsible for converting enquiries into consultations and treatment programs through professional telephonic communication.
The role involves handling new enquiries, following up with prospective patients, nurturing existing leads, reactivating inactive patients, and ensuring every caller receives an exceptional first impression of Activbase.
This role directly contributes to patient acquisition, revenue growth and customer satisfaction.
Key Responsibilities
Lead Management
- Contact all new enquiries received through Meta Ads, Google, Website, WhatsApp and referrals.
- Convert enquiries into booked consultations.
- Qualify potential patients by understanding their condition and requirements.
- Schedule appointments with appropriate therapists.
Outbound Sales
- Follow up with warm leads who have not yet booked.
- Reconnect with inactive patients for review consultations.
- Promote rehabilitation programs, fitness memberships and recovery services.
- Conduct campaign-based calling for new programs and seasonal offers.
Patient Relationship Management
- Build trust through empathetic communication.
- Explain Activbase services clearly and confidently.
- Handle objections professionally.
- Maintain regular communication until conversion.
CRM & Documentation
- Update CRM after every interaction.
- Record call outcomes accurately.
- Maintain follow-up schedules.
- Ensure zero lead leakage.
Coordination
- Coordinate with Front Office and Physiotherapists regarding appointments.
- Ensure smooth patient handover.
- Inform patients regarding consultation timings and preparation.
Customer Experience
- Handle patient concerns professionally.
- Resolve basic queries.
- Escalate clinical questions to therapists whenever necessary.
- Maintain Activbase's premium customer experience.
Daily KPIs
- Outbound calls completed
- Follow-up calls completed
- New leads contacted within SLA
- Consultation bookings
- Consultation attendance rate
- Conversion to treatment
- Revenue generated through conversions
- CRM accuracy
- Patient satisfaction score
Required Skills
- Excellent communication skills in Malayalam and English
- Hindi is an added advantage
- Strong persuasion skills
- Active listening
- Patient-centric attitude
- Positive personality
- Confidence over phone conversations
- Ability to handle objections
- Basic computer skills
- CRM knowledge preferred
- WhatsApp Business familiarity
- Good typing speed
Qualification
- Bachelor's Degree preferred
- Diploma holders with relevant experience may also apply
Experience
Preferred:
- 1–3 years in
- Healthcare telesales
- Hospital patient coordination
- Medical tourism
- Physiotherapy clinic
- Diagnostic centre
- Dental clinic
- Wellness centre
- Fitness sales
- Insurance sales
- Call centre sales
Pay: ₹15,000.00 - ₹35,000.00 per month
Work Location: In person
