Experience in Business Analysis, Project Coordination, Business Process Improvement, or a related discipline.
Strong requirements gathering, stakeholder management, and business process mapping capabilities.
Knowledge of BRD, FRD, user stories, gap analysis, and UAT management.
Experience working within Agile or Scrum delivery environments.
Exposure to dashboard design, reporting, automation, digital transformation, or process optimisation initiatives.
Strong analytical thinking, problem-solving, presentation, documentation, and prioritisation skills.
Working knowledge of Jira, Confluence, Azure DevOps, Excel, KPI reporting, and data analysis techniques.
Ability to collaborate effectively in a fast-paced, cross-functional environment while maintaining attention to detail and a customer-focused mindset.