Solution Architect (Managed Wi‐Fi Services)
Full-time · permanent | Engineering & Product | Bengaluru
Reports to: Head of Engineering | Experience: 6–10 years
About the Company
We are a leading internet service provider in India that was founded in 2007. The company’s primary goal is to provide affordable and reliable internet connectivity to customers across India. We started by setting up a Campus Wi-Fi network at Manipal University, Manipal, and later expanded its Wi-Fi services to hospitality, co-living, airports, malls, and other public spaces. The company owned and operated the largest campus Wi-Fi network in the country and the Wi-Fi network in some of the leading Indian hospitality chains, including Taj, Lalit, Lemon Tree, and Ginger.
In 2011, we forayed into the residential broadband segment and became one of the first companies to adopt the highly reliable and high-speed GPoN technology for delivering broadband services to its residential customers. We deliver speeds of up to 1 Gbps to its residential customers, and its unlimited data plans have been particularly popular among users who require highly reliable high-speed bandwidth applications such as streaming video and online gaming. Currently, our services are available, both directly and indirectly through franchisees, in more than 3 lakhs residences across the country.
Role Summary:
We are looking for an experienced Solution Architect for Managed Wi‐Fi Services who can
design, plan, validate, and support enterprise and ISP-grade Wi‐Fi solutions for residential,
hospitality, MDU, enterprise, and public Wi‐Fi deployments. The role requires strong
expertise in Wi‐Fi technologies, network architecture, vendor solutions, integration,
customer requirement analysis, and coordination with engineering, deployment, NOC, and
service delivery teams.
Key Responsibilities
- Design end-to-end Managed Wi‐Fi solutions including access layer, aggregation, AAA,
controller, cloud management, security, and monitoring architecture.
- Prepare High Level Design (HLD), Low Level Design (LLD), BOM, technical proposals,
and solution documentation.
- Work closely with Product Engineering, Deployment, NOC, and Service Delivery teams
for smooth onboarding and implementation.
- Evaluate Wi‐Fi vendors, cloud platforms, controllers, gateways, and subscriber
management solutions.
- Support RF planning, Wi‐Fi coverage optimization, roaming design, VLAN planning, QoS,
captive portal, and AAA integration.
- Design scalable solutions for hospitality, enterprise, ISP, campus, and residential
Managed Wi‐Fi use cases.
- Coordinate with OEMs and vendors for solution validation, interoperability testing,
escalations, and feature discussions.
- Provide technical support during customer discussions, pre-sales activities, and proof-
of-concept demonstrations.
- Drive automation, monitoring, analytics, and operational efficiency improvements for
Managed Wi‐Fi deployments.
- Ensure proper integration with OSS/BSS, CRM, ticketing systems, monitoring platforms,
and subscriber management systems.
- Support security architecture including WPA2/WPA3, 802.1X, RADIUS, guest
onboarding, captive portal, and segmentation policies.
- Assist in troubleshooting complex network and Wi‐Fi performance issues during
deployment and operations.
- Create deployment standards, SOPs, acceptance test procedures, and operational
handover documentation.
Required Technical Skills
- Strong understanding of Wi‐Fi technologies including 802.11 a/b/g/n/ac/ax/be,
802.11r/k/v roaming, WPA3/802.11w PMF, VoWiFi, IKE, SIP ALG
- Knowledge of RF fundamentals, channel planning, roaming optimization, and
interference mitigation.
- Experience with enterprise Wi‐Fi OEMs such as Cisco, Aruba, Ruckus, Cambium, Nokia,
TP‐Link Omada, or similar platforms.
- Understanding of cloud-managed Wi‐Fi architecture and controller-based deployments.
- Knowledge of VLANs, DHCP, DNS, NAT, QoS, Wireguard, PBR, multicast, routing, and
switching concepts.
- Experience with RADIUS, AAA, captive portal, guest onboarding, and subscriber
authentication mechanisms.
- Understanding of network monitoring and analytics tools such as Prometheus,
TimescaleDB, Grafana, Zabbix, LibreNMS, or similar platforms.
- Knowledge of ISP and telecom network environments is preferred.
- Exposure to automation and scripting using Python, APIs, or orchestration tools is an
added advantage.
- Good understanding of NOC operations, escalation handling, and SLA-driven
environments.
Experience & Qualification
- Bachelor’s degree in Engineering, Computer Science, Information Technology,
Electronics, or related fields.
- 6–12 years of experience in networking, Wi‐Fi architecture, ISP/telecom environments,
or managed services.
- Experience in designing and delivering large-scale Wi‐Fi solutions is preferred.
- Relevant certifications such as CWNA/CWNP, CCNA/CCNP, Aruba, Ruckus, Cambium, or
equivalent will be an added advantage.
Key Competencies
- Strong analytical and troubleshooting skills
- Customer-facing communication and presentation skills
- Cross-functional coordination capability
- Documentation and architecture design expertise
- Ability to work in fast-paced operational environments
- Project ownership and accountability mindset
Preferred Background
Candidates with ISP, telecom, enterprise networking, hospitality Wi‐Fi, smart campus, or
managed service provider experience will be preferred.
