Customer Support Executive
Role Overview
We are looking for a proactive and customer-focused Customer Support Executive to be the first point of contact for our customers. You will work closely with an AI-driven product in the manufacturing industry, gaining hands-on exposure to real-world applications of AI and how it is transforming traditional manufacturing.
- Roles & Responsibilities
- Act as the primary point of contact for customer queries via calls, email, and ticketing systems.
- Understand and validate customer tickets from a basic technical perspective before assigning them to the appropriate team.
- Route and escalate issues based on priority and technical requirements.
- Coordinate with technical, product, operations, and other internal teams to ensure timely issue resolution.
- Communicate with customers to gather information, provide updates, and guide them toward resolution.
- Ensure quick response times and maintain high customer satisfaction.
- Track, follow up, and ensure timely closure of support tickets.
- Maintain accurate documentation of customer issues and resolutions.
- Share recurring customer feedback with internal teams to support continuous product improvement.
Requirements
- Proficiency in Tamil, Hindi, and English (Mandatory).
- 6 months to 1 year of experience in Customer Support or a similar role.
- Basic exposure to Textile, Electronics, Mechanical, or Manufacturing domains is preferred.
- Ability to understand basic technical concepts and effectively communicate them.
Key Skills
- Excellent verbal and written communication skills. Strong problem-solving and analytical abilities.
- Fast and proactive in responding to customer queries.
- Good coordination and stakeholder management skills.
- Ability to prioritize tasks and manage multiple customer requests.
- Comfortable working in a fast-paced startup environment.
- What You'll Gain Opportunity to work in a product-based AI company building solutions for manufacturing.
- Exposure to cutting-edge AI technologies deployed in real factory environments.
- Hands-on experience with Product, Engineering, Operations, and Customer Success teams.
- Accelerated learning and career growth in a high-growth startup.
- Skills aligned with the rapidly evolving AI-driven manufacturing industry.
Who Can Apply
We are looking for individuals who are curious, passionate about learning, and excited to solve real-world problems. If you enjoy working with technology, communicating with customers, and want to build your career in an AI-driven product company, we'd love to hear from you.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Commuter assistance
- Food provided
- Paid time off
- Provident Fund
Work Location: In person
