Job Description – Captain (Restaurant)
Position: Captain – Restaurant
Experience: 2–4 Years
Key Responsibilities
- Supervise daily restaurant operations and ensure smooth service.
- Welcome and seat guests, ensuring a pleasant dining experience.
- Assign tables and coordinate with service associates.
- Take food and beverage orders accurately and recommend menu items.
- Ensure prompt and professional service throughout the guest's meal.
- Coordinate with the kitchen and bar to ensure timely order delivery.
- Handle guest feedback and resolve complaints effectively.
- Train, motivate, and supervise restaurant service staff.
- Ensure restaurant cleanliness, hygiene, and table setup standards.
- Monitor stock of service equipment and coordinate replenishment.
- Ensure billing accuracy and proper closing of guest checks.
- Follow hotel SOPs, food safety, and hygiene standards.
- Assist the Restaurant Manager in achieving guest satisfaction and departmental goals.
Skills Required
- Excellent communication and guest handling skills.
- Strong leadership and team management abilities.
- Good knowledge of food & beverage service standards.
- Familiarity with POS systems and restaurant operations.
- Ability to work under pressure and in rotational shifts.
- Job Description – Captain (In-Room Dining)
Position: Captain – In-Room Dining (IRD)
Experience: 2–4 Years
Key Responsibilities
- Supervise and coordinate all In-Room Dining operations.
- Ensure timely and accurate delivery of food and beverages to guest rooms.
- Take guest orders over the phone professionally and courteously.
- Coordinate with the kitchen to ensure order accuracy and timely preparation.
- Ensure food quality, presentation, and service standards are maintained.
- Handle guest requests, complaints, and special requirements promptly.
- Maintain cleanliness and hygiene of the IRD service area and equipment.
- Train and guide IRD associates to deliver excellent guest service.
- Ensure proper billing, posting of charges, and cash handling procedures.
- Monitor inventory of IRD supplies and coordinate replenishment.
- Follow hotel SOPs, hygiene standards, and safety procedures.
- Prepare daily reports and assist the Restaurant Manager with operational requirements.
Skills Required
- Good communication and interpersonal skills.
- Knowledge of POS systems and room service operations.
- Strong guest service orientation.
- Leadership and team management skills.
- Ability to work flexible shifts.
Job Types: Full-time, Permanent
Pay: ₹9,953.39 - ₹27,110.61 per month
Benefits:
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
