A Customer Relationship Management (CRM) department acts as the bridge between a business and its customers.
The primary goal is to use data-driven insights to boost customer retention, manage loyalty programs, and optimize communication across different channels (like email, SMS, and push notifications).
Because CRM teams vary in size, a standard department usually includes a mix of strategy, data analysis, and technical execution.
Here is a comprehensive breakdown of the core responsibilities and standard roles within a CRM department.
Pay: ₹17,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
