About Company
Hexaware Technologies is a global digital and technology services company specializing in IT services, Business Process Services (BPS), customer experience management, and digital transformation solutions. The company serves leading global enterprises across Banking, Financial Services, Healthcare, Travel, Retail, Telecom, and other industries through innovative technology and customer-centric operations.
Job Titles
- Customer Support Executive – Voice Process
- Customer Service Associate
- Customer Care Executive
- Telesales Executive
- Sales Executive
- Process Associate
- International Voice Process Executive
Role Overview
The selected candidate will be responsible for delivering exceptional customer experiences through voice-based interactions, resolving customer queries, handling service requests, and driving sales conversions depending on the assigned process.
Key Responsibilities
1) Customer Support – Voice Process
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries, complaints, and service requests efficiently.
- Provide accurate information regarding products and services.
- Maintain high levels of customer satisfaction and service quality.
- Document customer interactions in CRM systems.
- Escalate complex issues to relevant teams when required.
- Meet productivity, quality, and compliance metrics.
- Follow company policies and process guidelines.
2) Tele sales Executive
- Make outbound calls to prospective and existing customers.
- Explain products, services, and promotional offers.
- Generate leads and achieve sales conversions.
- Cross-sell and upsell products as per business requirements.
- Build and maintain long-term customer relationships.
- Achieve daily, weekly, and monthly sales targets.
- Maintain accurate customer records in CRM systems.
- Follow up with customers to maximize conversion rates.
Candidate Profile
We are looking for candidates who:
- Possess excellent communication and interpersonal skills.
- Are customer-focused and solution-oriented.
- Can work in target-driven environments.
- Demonstrate professionalism and adaptability.
- Have strong problem-solving and relationship management skills.
- Communication Skills
- Excellent verbal communication skills in English.
- Hindi and regional language proficiency is an added advantage.
- Strong listening, persuasion, and customer handling skills.
- Ability to handle customer concerns professionally.
Qualification
- Graduate in any discipline preferred.
- Undergraduates may be considered depending on process requirements.
- 12th pass candidates may be eligible for selected processes.
Experience
- Freshers and experienced candidates are welcome.
- Prior experience in BPO, customer service, voice process, telecalling, sales, or customer support will be an added advantage.
Required Skills
- Customer handling skills
- Communication skills
- Sales and persuasion skills
- Problem-solving ability
- CRM handling
- MS Office basics
- Multitasking ability
- Time management
Job Location
Multiple locations across India including Chennai, Mumbai, Pune, Bengaluru, Noida, and other operational centers based on business requirements.
Work Environment
- Rotational shifts including day and night shifts as per process requirements.
- Domestic and international voice processes.
- Performance-driven and customer-centric workplace.
- Collaborative environment with career growth opportunities.
Career Growth
- Customer Support Executive / Telesales Executive
- Senior Executive
- Team Leader
- Assistant Manager
- Operations Manager
Why Join Hexaware Technologies?
- Opportunity to work with global clients and brands.
- Exposure to customer experience and digital operations.
- Structured learning and professional development programs.
- Fast-track career growth in BPO and customer service domains.
- Experience in a technology-driven work environment.
- Preferred Candidate Traits
- Customer-first mindset
- Positive attitude
- Team player
- Quick learner
- Flexible with rotational shifts
- Ability to perform under pressure
Pay: ₹20,000.00 - ₹25,000.00 per month
Application Question(s):
- Are you seeking a longer-term opportunity?
- Are you fluent in English or Punjabi?
- Do you have experience in Community Management (CM) or Online Reputation Management (ORM)?
- Have you completed a recognized undergraduate degree and are applying as a fresher?
Work Location: In person
