Job Summary
We are looking for a smart, proactive, and customer-oriented Front Desk Executive to be the first point of contact for our patients and visitors. The ideal candidate should possess excellent communication skills, a professional personality, strong organizational abilities, and the confidence to manage front desk operations efficiently while ensuring an exceptional patient experience.
Key Responsibilities
- Welcome and assist patients, visitors, and guests in a warm and professional manner.
- Manage patient appointments, registrations, and follow-up schedules.
- Handle incoming calls, emails, and inquiries promptly and professionally.
- Coordinate with doctors, technicians, and other departments to ensure smooth patient flow.
- Maintain accurate patient records and update information in the system.
- Process billing, payments, invoices, and receipts accurately.
- Address patient concerns politely and escalate issues when required.
Required Skills & Competencies
- Excellent verbal and written communication skills.
- Smart, presentable, and professional personality.
- Proactive attitude with strong problem-solving abilities.
- Customer-centric approach with excellent interpersonal skills.
- Strong organizational and multitasking skills.
- Ability to work under pressure in a fast-paced environment.
- Basic computer proficiency (MS Office, email, and clinic management software).
- Positive attitude, adaptability, and willingness to learn.
- Strong attention to detail and time management.
- Qualifications
- Bachelor's degree in any discipline.Preferred Attributes
- Professional appearance and confident personality.
- Ability to build positive relationships with patients and colleagues.
- High level of integrity, punctuality, and accountability.
- Quick learner with a solution-oriented mindset.
- Ability to handle difficult situations calmly and professionally
- 1–3 years of experience in Front Office, Reception, Customer Service, Healthcare, Hospitality, or a similar role.
What We Offer
- Professional and growth-oriented work environment.
- Learning and career development opportunities.
- Performance-based recognition and career progression.
- Opportunity to work with a dynamic healthcare team.
- Freshers with excellent communication skills and a proactive attitude may also apply.
- Ensure the reception area remains clean, organized, and presentable at all times.
- Maintain confidentiality of patient information and clinic records.
- Follow clinic SOPs and maintain high standards of customer service.
- Support administrative and operational activities as assigned by management.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
