Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : DevOps
Good to have skills : Microsoft Azure IaaS
Minimum
2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various critical business system components. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of essential applications. The position demands continuous engagement with multiple teams to maintain system reliability and support business continuity through effective problem resolution and service management.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of application issues.
- Document and communicate findings and solutions clearly to stakeholders.
- Assist in the continuous improvement of support processes and tools.
- Support junior team members by sharing knowledge and best practices.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in DevOps.
- Good To Have Skills: Experience with Microsoft Azure Infrastructure as a Service.
Additional Information:
- The candidate should have minimum 2 years of experience in DevOps.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
