Job Location/HQ: Vijayawada, Andhra Pradesh
Job Title: Cluster Head (Jewellery Retail Division)
Reporting To: MD & other decision makers
Job Summary:
The Cluster Head – Jewellery Retail will be responsible for driving revenue growth, customer engagement, and team performance across all 7 jewellery showrooms operating under the Chandanaz brand. The role demands a strong leader with deep understanding of consumer behavior in the jewellery segment, sales management, team development, and store operations. The incumbent will lead a large team of showroom managers, sales executives, and support staff to deliver exceptional customer experience while meeting revenue and margin targets.
Job Qualifications & Requirements
- Graduate / Postgraduate in Sales, Retail, or Business Management
- Minimum 10-15+ years of experience in jewellery retail, including 5+ years in a leadership role with proven experience in managing multi-store operations
- Strong team leadership, interpersonal, and decision-making skills
- Deep understanding of customer buying behavior and regional jewellery trends
- Willingness to travel frequently across store locations
- Proficiency in Microsoft Excel, purchase and sales planning tools, and ERP systems
- Analytical mindset with ability to derive insights from stock data, margin reports, and sell-through analysis
- Excellent interpersonal, leadership, and team management skills
- Willingness to travel for vendor visits, trade fairs
- Fluency in English and Hindi languages is preferred, knowledge of Telugu will be an added advantage
Key Responsibilities
- Develop and execute sales strategies aligned with seasonal trends, festive calendars, and consumer buying patterns.
- Set monthly and annual sales targets for all showrooms and monitor achievement at each store and team level.
- Analyze sales performance data to identify trends, gaps, and growth opportunities.
- Supervise day-to-day retail operations of all the 7 jewellery showrooms.
- Lead showroom managers and ensure consistent customer service, stock handling, and visual merchandising standards.
- Implement SOPs for sales, billing, product display, and staff grooming.
- Monitor staff performance and manage incentive programs to drive high performance.
- Ensure high levels of customer satisfaction and consistent in-store experience across locations.
- Build and nurture relationships with HNI/VIP clients and oversee loyalty program implementation.
- Coordinate with Purchase and Inventory teams to ensure availability of fast-moving and high-margin products.
- Review stock allocation and replenishment across stores to manage inventory and reduce aged stock.
- Work with Marketing and MarCom teams to align promotions, campaigns, and local offers.
- Identify training needs and coordinate regular programs on product knowledge and sales techniques.
- Prepare weekly and monthly sales performance reports for leadership with actionable insights.
Job Types: Full-time, Permanent
Pay: ₹85,000.00 - ₹120,000.00 per month
Benefits:
- Commuter assistance
- Provident Fund
Ability to commute/relocate:
- Ajit Singh Nagar, Vijayawada, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Cluster head: 5 years (Required)
Willingness to travel:
Work Location: In person
