Role: Client Experience Executive
Location: India (Remote)
About Ansrsource
Ansrsource is a leading learning solutions company that partners with global organizations to create impactful learning experiences. We work with some of the world's most recognized brands to design, develop, and deliver innovative learning solutions at scale.
We are seeking a proactive and relationship-driven Client Experience Executive to support client engagement, governance, stakeholder management, and account growth initiatives. This role will serve as a key link between clients and internal teams, ensuring a seamless client experience while helping strengthen long-term partnerships.
Key Responsibilities:
Client Relationship Management
- Build and maintain strong relationships with client stakeholders across assigned accounts.
- Act as a trusted point of contact for client experience and engagement-related matters.
- Regularly communicate with clients through email, phone, video calls, and virtual meetings.
- Understand client goals, business priorities, challenges, and expectations.
- Foster strong client relationships that contribute to long-term satisfaction and retention.
Client Governance & Communication
- Support weekly client governance meetings led by Account Managers.
- Lead or support monthly business review and client engagement meetings.
- Prepare meeting agendas, reports, action items, and follow-up communications.
- Monitor client feedback, identify trends, and proactively raise concerns or opportunities.
- Keep clients informed of project progress, key milestones, risks, and overall engagement health.
Voice of the Client
- Act as the voice of the client within the organization.
- Gather and communicate client feedback to delivery and operational teams.
- Partner with project teams to ensure client expectations are understood and addressed.
- Support issue resolution and stakeholder alignment when challenges arise.
- Advocate for continuous improvements that enhance the client experience.
Account Growth & Client Retention
- Collaborate with Account Managers to identify opportunities for expanding services and engagements.
- Support proposal development, solution discussions, and client presentations when required.
- Help strengthen client relationships that contribute to account retention and growth.
- Participate in discussions related to new opportunities within existing accounts.
Scope & Change Management
- Stay informed of scope changes and client expectations throughout project lifecycles.
- Support communication related to change requests, scope discussions, and project updates.
- Work with internal teams and clients to ensure alignment on deliverables and expectations.
Statement of Work (SOW) Review & Project Handoff
- Review Statements of Work (SOWs) to ensure alignment with client expectations and agreed-upon requirements.
- Support smooth project transitions from sales and account teams to delivery teams.
- Collaborate with Account Managers and Delivery Leads to ensure engagement clarity and success.
Required Qualifications
- Bachelor's degree in Business, Communications, Learning & Development, Marketing, or a related field.
- 4–7 years of experience in Client Services, Client Success, Account Management, Customer Success, Program Coordination, or a similar client-facing role.
- Experience working with global clients and cross-functional teams.
- Strong understanding of the e-learning, learning & development (L&D), training, or learning solutions landscape.
- Demonstrated ability to build and maintain strong client relationships.
- Experience supporting client governance, stakeholder communication, and business reviews.
- Strong problem-solving and relationship-management skills.
Required Skills
- Excellent verbal and written communication skills.
- Strong stakeholder management and relationship-building capabilities.
- Effective presentation and facilitation skills.
- Strong negotiation and expectation-management abilities.
- Ability to collaborate effectively across delivery, operations, and account teams.
- Detail-oriented with strong organizational and follow-through skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Customer-focused mindset with a strong commitment to client satisfaction.
Preferred Qualifications
- Experience in the e-learning, EdTech, consulting, SaaS, professional services, or learning solutions industry.
- Experience supporting enterprise or global client accounts.
- Familiarity with account growth, client retention, and customer success practices.
What You'll Bring
- A passion for building meaningful client relationships.
- The ability to understand client needs and translate them into actionable insights.
- A collaborative approach to working with internal and external stakeholders.
- A commitment to delivering exceptional client experiences.
- A proactive mindset focused on client success, retention, and long-term partnership growth.
Why Join Ansrsource?
- Work with global clients and leading organizations.
- Contribute to impactful learning and development initiatives.
- Collaborate with talented professionals across functions.
- Make a meaningful impact on client success and business growth.
- Enjoy the flexibility of a remote work environment.
Equal opportunity statement:
ansrsource provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, caste, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We respect and support diverse cultures, backgrounds, talents, and perspectives. We believe embracing diversity and creating an inclusive environment will help us grow and succeed as an organization and better serve learners, who are the ultimate audience for all we create.
Pay: ₹1,200,000.00 - ₹1,500,000.00 per year
Benefits:
- Flexible schedule
- Work from home
Application Question(s):
- Do you have at least 3 years of experience managing or supporting relationships with global/B2B clients in a client-facing role?
- Do you have experience working in any of the following industries: Learning & Development (L&D), e-learning, EdTech, training?
- Have you participated in or supported client governance meetings, business reviews, stakeholder meetings, or account review discussions with external clients?
- Have you contributed to account growth, client retention, renewals, upselling, or expansion opportunities within existing client accounts?
- What is your current CTC in Lakh?
- What is your expected CTC in Lakh?
- How many days of notice do you have?
Work Location: Remote
