Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client issues are accurately defined and resolved through your extensive product knowledge. Your role is crucial in maintaining the integrity and performance of our world-class systems, contributing to overall client satisfaction and operational excellence.
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate training sessions to enhance team knowledge and skills.
- Monitor and evaluate team performance to ensure adherence to service standards.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.
- Good To Have Skills: Experience with ITIL framework.
- Strong understanding of incident management processes.
- Familiarity with ticketing systems and customer relationship management tools.
- Ability to analyze and report on service desk metrics.
Additional Information:
- The candidate should have minimum 5 years of experience in Service Desk Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
