- Have a thorough understanding of the platform.
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Listen to calls on the operation floor.
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Provide feedback and conduct coaching sessions for the client partners on the floor to improve/ maintain the language skills, soft skills, and call handling skills.
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Conduct language and voice & accent training for employees as per organisation standards.
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Monitor and provide feedback for bottom performers.
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Ensure that the bottom performers move up the learning curve by means of special coaching sessions.
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Conduct on the floor interventions through coaching and feedback models as defined by function/program.
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Use various learning tools to enhance spoken capabilities.
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Support OJT/Production Ramp by observing, measuring, and monitoring learners as needed.
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Maintaining and reporting audit/feedback/ coaching/ training records.
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Training new hires on Fundamental Skills of Grammar and Voice & Accent.
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Self-confidence coupled with the ability to infuse confidence in others.
Any Graduate, Certified Voice and Accent Course Completion with minimum 2+ years of experience.
