About the Role
We are looking for Telecallers to join our team and handle customer enquiries, new sales calls, technical queries and customer escalations for our Digital Safety Band project.
Key Responsibilities
- Handle new customer enquiries through phone calls.
- Make outbound calls to prospective customers and leads.
- Explain the product features, benefits and usage clearly.
- Identify customer requirements and generate qualified sales leads.
- Handle basic technical/product-related queries.
- Follow up with interested customers until conversion.
- Coordinate with the Sales, Technical and Customer Support teams.
- Register and manage customer complaints and escalations.
- Escalate technical issues to the appropriate technical/support team.
- Maintain accurate customer and call records in the CRM.
- Follow up after sales to ensure proper activation and customer satisfaction.
- Achieve assigned daily and monthly call, follow-up and sales-support targets.
Candidate Requirements
- Good Tamil communication skills; basic English preferred.
- Good telephone communication and listening skills.
- Basic computer knowledge.
- Comfortable using CRM/WhatsApp and making regular calls.
- Ability to understand and explain basic product/technical information.
- Positive attitude and willingness to learn.
- Freshers can apply.
- Previous experience in telecalling, customer support, sales or technical support will be an advantage.
Preferred Skills
Communication | Customer Handling | Telecalling | Lead Follow-up | Basic Technical Understanding | CRM | Escalation Handling
Performance AreasAreaResponsibility New EnquiriesRespond quickly and professionallyOutbound CallsGenerate and qualify leads Product SupportExplain basic product usage Technical SupportHandle basic issues and escalate complex casesFollow-upConvert enquiries into customers EscalationsRecord, coordinate and close complaints CRMMaintain accurate call and customer dataWhy Join Us?
- Opportunity to work on an innovative safety technology project
- Training on product, sales and technical handling
- Career growth in Sales / Customer Support / Technical Support
- Performance-based growth opportunities
- Professional working environment
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Application Question(s):
- How many years of exp with the telecallers?
- Do you have a technical skill (Hardware and software)
Language:
Location:
- Dindigul, Tamil Nadu (Dindigul) (Required)
Work Location: In person
