Role description
Description
Assignment Title Senior Technical Consultant CRM
Assignment Description
Overall Position Responsibilities
Follow established customizing guidelines and best practices
Contribute to a knowledgesharing attitude within module team globally
Contribute to module team meetings as decidedrequired
Actively collaborate with Solution ExpertDelivery Leader for business requirements and increase of business process knowledge in module team
Actively collaborate with Functional Lead on meeting stipulated Service Level Agreements for case resolution within the module team
Build and maintain support for the defined ways of working as well as cooperation for continuously improving them
Overall Technical Qualifications Key responsibilities
Good technical knowledge in CRM WEB UI
Extensively worked in CRM Sales and Marketing process
Work experience in BRF Business Rule Framework
Experience in SMARTFORMS and ICF Internet Communication Framework services
In depth knowledge in CRM One Order Framework
Extensively worked in BAdIs RFC functional modules Actions and Events in CRM
Experience in developing Interfaces Involving Idocs
Good Knowledge of Performance Optimization Techniques
Good Knowledge in CRM Middleware
Work Experience in Workflow Mainly in CRM
Conceptual Functional Knowledge in CRM Sales Marketing and Service Process
Experience from working in implementationrollout projects
Excellent communication presentation skills
Experience of the SAP Service Parts Management integrated scenarios would be appreciated CRM ECC SCM
Experience in IPC routines would be appreciated
Overall Position Competencies
Able to analyze and solve day to day issues from business within agreed SLA
Experience in handling Change requests and problem management
Ability to scope prepare TS script and execute interface tests
Strong analytical problem solving and conceptual skills
Good coordination with team members and customers is must
Excellent communication skills make presentations participate andor drive workshops
Experience in working with globalinternational teams will be considered
Additional requirement Is Must
Should be willing to work on CET shift to support on EST shift occasionally depending on need
OnCall for extended hour support
Available on phone to attend to any major issues
Support testing and be there for weekend supports if needed for Infra related changes
Comments on Experience Skills
We are starting our journey to move from CRM to S4HANA it would be good to have someone with S4 Experience
Candidate needs to travel to client office C V Raman Nagar Bagmane for 2 to 3 days or all days wherever applicable
Skills
Mandatory Skills : EWM Functional
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
