The Zoho Specialist will be responsible for administering, developing, and optimizing the company's technology platforms, with a primary focus on Zoho CRM and Zoho FSM, as well as other modules within the Zoho suite. This position combines the responsibilities of a developer, IT administrator, and digital process consultant, ensuring that technology tools support the company's strategic goals and operational efficiency.
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Configure, customize, and manage Zoho CRM, Zoho FSM, and other Zoho modules.
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Develop custom functions using Deluge, APIs, and automation workflows.
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Create reports, dashboards, and performance metrics aligned with company objectives.
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Ensure seamless integration between Zoho and other business applications.
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Address and resolve hardware, software, and network-related issues.
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Maintain system security and ensure all IT systems remain up to date.
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Monitor and optimize the performance of computers, systems, and digital platforms.
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Analyze internal processes and recommend improvements through Zoho and other technology solutions.
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Lead the implementation of new applications and system modules.
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Train employees on the proper use of Zoho and other digital tools.
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Research and evaluate emerging technologies that can enhance company productivity.
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Automate repetitive processes to maximize efficiency.
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Recommend improvements to the organization's technology infrastructure.
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3+ years of experience working with Zoho CRM, Zoho FSM, or other Zoho modules.
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Experience in programming, including Deluge, JavaScript, Python, and APIs.
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Previous experience in technical support and IT systems administration.
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Strong problem-solving skills for complex issues.
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Analytical thinking and results-oriented mindset.
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Excellent communication skills and the ability to train and support others.
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Ability to work both independently and as part of a team.
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Capability to manage multiple projects simultaneously.
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Strong interpersonal and relationship-building skills.
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Proficiency in mathematics, statistics, and data analysis.
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Excellent planning and organizational abilities.
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Customer and service-oriented approach.
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Ability to prioritize effectively and handle multiple tasks.
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Ability to remain seated and work at a computer for extended periods.
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Perform repetitive hand and finger movements while using a keyboard, mouse, and other electronic devices.
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Maintain visual focus on computer screens and technological equipment for prolonged periods.
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Have an appropriate home workspace that supports ergonomic and safe working conditions.
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Occasionally lift or move light technology equipment (e.g., laptop computers, accessories, or peripherals).
- Position Remote
