Position: CRM (Customer Relationship Manager)
Department: Sales & Customer Relations
Industry: Manufacturing
Key Responsibilities
- Build and maintain strong relationships with customers.
- Handle customer inquiries, complaints, and service requests professionally.
- Coordinate with Sales, Production, Dispatch, and Accounts to ensure timely order execution.
- Update customers regarding order status, dispatch schedules, and deliveries.
- Maintain customer records, quotations, purchase orders, and follow-up reports.
- Resolve customer issues promptly to ensure high customer satisfaction.
- Prepare daily and monthly CRM reports.
- Follow up on pending payments and customer feedback.
- Support the sales team in achieving business targets.
- Maintain accurate records in CRM/ERP software.
Requirements
- Graduate in any discipline.
- 1–3 years of experience in Customer Relationship Management or Sales Coordination.
- Good communication skills in English, Hindi, and Gujarati.
- Knowledge of MS Excel, MS Office, and ERP software.
- Strong coordination, problem-solving, and customer-handling skills.
Pay: ₹9,670.04 - ₹31,705.72 per month
Work Location: In person
