JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job description Lenovo Account: APAC Account Director (Hybrid – 3:2) Position Title: APAC Account Director Position Overview The APAC Account Director will serve as the primary relationship manager and strategic leader for a key client portfolio across the Asia Pacific (APAC) region. Based in Bangalore, the role is responsible for building and maintaining strong client partnerships, overseeing service delivery excellence, and leading cross-functional teams to ensure client objectives are achieved. Success in this position requires exceptional account management, leadership, and stakeholder engagement skills. Portfolio Details: This role oversees an APAC portfolio consisting of approximately portfolio size, 1.4 million sqft (only 277k sqft is IFM managed), covering 44 sites across 11 countries, with an overall team of 35 members. Success in this position requires exceptional account management, leadership, and stakeholder engagement skills. Key Responsibilities Client Relationship Management • Serve as the principal point of contact for the client’s leadership team across APAC. • Develop a thorough understanding of client needs, business drivers, and strategic objectives. • Foster long-term, trust-based relationships with client stakeholders at both local and regional levels. Account Leadership • Lead and inspire a diverse, distributed team across multiple countries and service lines. • Ensure alignment between service delivery and client expectations. • Drive continuous improvement, innovation, and best practice adoption within the account. Service Excellence & Performance • Oversee the delivery of contracted services, ensuring compliance with SLAs and KPIs. • Track account performance, prepare reports, and present insights to stakeholders. • Proactively identify and resolve service delivery issues; implement corrective actions as needed. Financial & Commercial Management • Manage the account P&L, including budgeting, forecasting, and financial reporting. • Identify and pursue opportunities for account growth and service expansion. • Ensure all commercial obligations are met in accordance with client and company policies. Team Development & Leadership • Mentor and develop account team members, fostering a culture of collaboration and excellence. • Set clear objectives, monitor progress, and facilitate professional development. Qualifications & Experience • Bachelor’s degree in business administration, Real Estate, Facilities Management, or related field; MBA preferred. • 10+ years of experience in client relationship/account management within corporate real estate or professional services, with at least 3 years in a leadership role. • Demonstrated success managing large, multi-country accounts across APAC. • Strong leadership, influencing, and negotiation skills. • Superior communication (written and verbal) and presentation abilities. • Ability to travel regionally as required. Core Competencies • Strategic relationship management • Leadership and people development • Commercial and financial acumen • Problem-solving and decision making • Stakeholder engagement • Cross-cultural awareness Why Join Us? • Lead a high-impact Multi-X regional account for a global firm. • Collaborate with top-tier professionals and blue-chip clients. • Drive service excellence and innovation across APAC.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
