We are looking for a highly driven and client-focused Campaign Manager / Customer Success Manager to manage end-to-end client relationships, campaign execution, and growth initiatives.
The ideal candidate should be comfortable handling multiple stakeholders, driving campaign performance, ensuring client satisfaction, and acting as a strategic partner between internal teams and clients.
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Act as the primary point of contact for assigned clients/accounts
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Build strong long-term client relationships and ensure high customer satisfaction
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Understand client business goals, KPIs, and marketing objectives
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Conduct regular review calls, business updates, and performance discussions
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Manage client expectations and proactively address concerns/escalations
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Coordinate for digital campaigns across multiple channels
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Monitor campaign delivery, pacing, optimization, and overall performance
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Track campaign KPIs and generate actionable insights
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Identify upsell and cross-sell opportunities within existing accounts
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Drive retention and account growth through strategic recommendations
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Support onboarding and smooth transition for new clients
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Ensure clients derive maximum value from Segumento’s offerings
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Maintain strong renewal and relationship metrics
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Analyze performance trends and recommend optimization strategies
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Translate data into meaningful business insights for clients
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Maintain accurate account documentation and communication records
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Coordinate with internal teams to ensure timely delivery and execution
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Align campaign strategy with client expectations
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Escalate operational issues proactively and drive resolution
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Contribute towards improving internal processes and workflows
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2–6 years of experience in:
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Account Management
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Campaign Management
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Customer Success
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Digital Marketing / AdTech / Media agencies
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Strong understanding of digital advertising ecosystem
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Excellent communication and stakeholder management skills
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Analytical mindset with comfort around campaign metrics and reporting
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Ability to multitask and manage multiple accounts simultaneously
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Strong ownership and problem-solving abilities
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Proficiency in Excel, Google Sheets, PowerPoint, and reporting tools
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Experience working in AdTech, MarTech, or performance marketing companies
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Familiarity with DSPs, programmatic advertising, Meta Ads, Google Ads, or analytics tools
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Prior experience managing enterprise or high-growth startup clients
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MBA or relevant professional background preferred
