Company Profile:
Infinity IPS Founded in 2003, Infinity IPS is a mortgage industry leader in providing end-to-end services and solutions. We specialize in mortgage due diligence, pre-fund and post-close quality control, mortgage servicing reviews and loan brokering services. We are vetted by all 5 major rating agencies and hold 3rd position in due diligence market share for RMBS securitization. Our clients are financial entities including investment banks, commercial banks, mortgage companies, government agencies and mortgage insurers
Post – International Customer support
Location – Pune
WORK FROM OFFICE
Key Responsibilities:
- Handle inbound and outbound calls with international customers and clients, primarily from the United States.
- Deliver exceptional customer service while maintaining professionalism and empathy throughout customer interactions.
- Understand customer requirements and provide accurate information, solutions, and support.
- Resolve customer concerns, complaints, and queries effectively within defined service levels.
- Build and maintain positive relationships with customers through excellent communication and active listening.
- Document customer interactions accurately in CRM systems and internal databases.
- Meet individual and team performance metrics including quality, productivity, customer satisfaction, and adherence.
- Follow company policies, client requirements, and compliance standards during all customer interactions.
- Collaborate with internal teams to ensure prompt resolution of customer issues.
- Maintain up-to-date knowledge of products, services, and processes to provide accurate information to customers.
Required Skills & Qualifications:
- Excellent verbal communication skills in English.
- Strong neutral or US accent with clear pronunciation and fluency.
- Ability to communicate confidently with international clients and customers.
- Exceptional listening, comprehension, and interpersonal skills.
- Strong customer service orientation with a professional attitude.
- Ability to handle customer objections and challenging conversations effectively.
- Good problem-solving and decision-making skills.
- Comfortable working in a fast-paced, target-driven environment.
- Basic computer proficiency and experience working with CRM or customer support tools.
- Strong multitasking and time management abilities.
Preferred Experience:
- 6months–5 years of experience in an International Voice Process, Customer Support, Technical Support, Sales, Collections, or BPO environment.
- Experience handling US customers or international clients is highly preferred.
- Candidates with exposure to US culture, communication standards, and customer service practices will be given preference.
- Freshers with exceptional communication skills and a strong US/neutral accent may also be considered.
- Note interested candidates share your resumes to 7305053146.
Work Location: In person
