Job Description: Operations Intern
Company: Deep Connection
Website: www.deepconnection.life
Location: Dehradun(On-site)
Position: Operations Intern
Eligibility: Final Semester MBA Students or Recent MBA Graduates
Duration: 6 Months (with potential for a full-time role based on performance)
About Deep Connection
Deep Connection is a child development and therapy platform focused on improving the lives of children with developmental, behavioral, learning, and communication challenges through evidence-based online and offline interventions. We work with families across India to provide high-quality therapy services while ensuring a seamless experience for parents and therapists.
Role Overview
We are looking for a highly organized, proactive, and detail-oriented Operations Intern to support the day-to-day operations of our online therapy programs. This role is ideal for someone who enjoys problem-solving, coordinating with multiple stakeholders, and creating efficient processes in a fast-growing healthcare startup.
The intern will work closely with the founders and clinical team to ensure smooth execution of therapy schedules, patient onboarding, therapist coordination, and operational excellence.
Key Responsibilities
- Coordinate scheduling of online therapy sessions between therapists and families.
- Manage patient onboarding, documentation, and follow-up processes.
- Ensure accurate maintenance of therapy records and operational databases.
- Coordinate with therapists regarding schedules, attendance, and session updates.
- Handle communication with parents regarding appointments, rescheduling, and general support.
- Monitor daily operational workflows and identify opportunities for improvement.
- Prepare operational reports, dashboards, and performance metrics.
- Support billing, payment tracking, and documentation wherever required.
- Assist in implementing and improving SOPs (Standard Operating Procedures).
- Coordinate with cross-functional teams including clinical, marketing, and technology.
- Resolve operational issues promptly to ensure a smooth customer experience.
- Support new initiatives, pilot projects, and process automation.
Desired Skills
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- High attention to detail.
- Proficiency in Microsoft Excel and Google Sheets.
- Familiarity with Google Workspace tools.
- Ability to work independently and take ownership.
- Strong analytical and problem-solving mindset.
- Comfortable interacting with parents, therapists, and internal teams.
- Prior internship experience in operations, healthcare, edtech, or startups is an advantage.
Qualifications
- MBA (Final Semester) or MBA Graduate.
- Specialization in Operations, Healthcare Management, General Management, or Business Analytics preferred.
- Bachelor's degree in any discipline.
What You'll Learn
- Healthcare operations and service delivery.
- Startup operations and business management.
- Process design and optimization.
- Customer relationship management.
- Team coordination and stakeholder management.
- Exposure to digital healthcare and therapy program management.
Why Join Deep Connection?
- Opportunity to work directly with the founding team.
- Meaningful work that positively impacts children's lives.
- Hands-on experience in healthcare startup operations.
- Fast learning environment with significant ownership.
- Potential Pre-Placement Offer (PPO) based on performance.
Location: Dehradun(On-site)
If you enjoy building efficient systems, solving operational challenges, and making a real impact in healthcare, we'd love to hear from you.
Pay: ₹5,000.00 - ₹6,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid time off
Application Question(s):
- Are you in final semester of or have completed your MBA?
Work Location: In person
