Job Title: Outlet Manager
Job Summary:
The Outlet Manager is responsible for overseeing the daily operations of a retail store or food & beverage outlet, ensuring excellent customer service, achieving sales targets, and maintaining high operational standards. The role involves managing staff, controlling inventory, and ensuring profitability.
Key Responsibilities:
- Operations Management
- Supervise day-to-day outlet operations
- Ensure smooth functioning of all departments
- Maintain cleanliness, hygiene, and safety standards
- Sales & Revenue
- Achieve sales targets and maximize profitability
- Monitor sales performance and prepare reports
- Implement promotional activities and upselling strategies
- Customer Service
- Ensure high levels of customer satisfaction
- Handle customer complaints and resolve issues promptly
- Build strong customer relationships
- Staff Management
- Recruit, train, and supervise staff
- Prepare duty rosters and manage attendance
- Motivate team to meet performance goals
- Inventory & Stock Control
- Monitor stock levels and place orders
- Reduce wastage and control costs
- Ensure proper storage and stock handling
- Financial Management
- Manage cash flow, billing, and expenses
- Prepare budgets and track financial performance
- Ensure compliance with company policies
Requirements:
- Bachelor’s degree in Business Administration, Hospitality, or related field
- Proven experience in retail or F&B management
- Strong leadership and communication skills
- Good understanding of sales and customer service principles
- Ability to work under pressure and handle multiple tasks
Key Skills:
- Leadership & Team Management
- Problem-solving
- Customer Focus
- Time Management
- Sales & Negotiation Skills
Work Environment:
- Retail store, restaurant, or hospitality outlet
- May require working on weekends, holidays, and shifts
Job Type: Full-time
Pay: ₹20,000.00 - ₹40,000.00 per month
Work Location: In person
