- Make outbound calls to prospective leads and students.
- Respond to inbound enquiries and understand customer requirements.
- Explain courses, programs, fees, offers, and admission processes clearly.
- Follow up with leads through calls, WhatsApp, and other communication channels.
- Qualify leads based on interest, eligibility, budget, and enrollment intent.
- Maintain and regularly update lead/customer records in CRM.
- Schedule counselling sessions, demos, appointments, or callbacks.
- Convert qualified leads into enrolments/admissions by effectively addressing concerns.
- Handle objections related to fees, course structure, timing, competition, and alternatives.
- Coordinate with the counselling and sales team for high-intent leads.
- Maintain daily call records, follow-up status, and conversion reports.
- Achieve assigned daily/weekly/monthly calling and conversion targets.
- Ensure timely follow-up so that no qualified lead is missed.
- Build a positive relationship with prospects and provide a professional customer experience.
- Stay updated about courses, batches, schedules, offers, and admission policies.
- Share regular feedback with the team regarding lead quality, objections, and customer requirements.
Pay: ₹20,000.00 - ₹31,286.86 per month
Work Location: In person
