We are looking for a professional, courteous, and customer-focused Front Office Executive to manage patient registration, appointments, billing coordination, and front desk operations while ensuring an excellent patient experience.
Key Roles & Responsibilities
- Welcome and assist patients, visitors, and attendants with a positive attitude.
- Register patients and maintain accurate patient records.
- Schedule and manage OP/IP appointments.
- Handle telephone calls and respond to patient enquiries professionally.
- Coordinate with doctors, nursing staff, and other departments for smooth patient flow.
- Process admissions, discharges, and patient documentation.
- Generate bills, collect payments, and issue receipts as per hospital policy.
- Verify patient information and maintain confidentiality.
- Guide patients regarding hospital services and procedures.
- Maintain the reception area in a clean and organized manner.
- Prepare daily reports and update required registers.
- Ensure compliance with NABH standards and hospital policies.
Work Location: In person
