Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies
§ Develops and implements strategies for housekeeping
§ Monitors status regularly and adjusts strategies as appropriate
Manages the operation of the housekeeping, public space and laundry areas; ensures that the rooms and public space areas are spotless and continually restocked and straightened
§ Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals
§ Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate
§ Inspects rooms, public space and back-of-the house areas continually
§ Determines appropriate staffing levels for forecasted business and schedules employees accordingly
§ Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis
§ Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordingly
§ Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
§ Manages operation of (and/or outsourced relationship with) laundry
§ Monitors assigned departments with compliance to safety standards
§ Coordinates room availability with the Front Office Manager
§ Coordinates room maintenance with Chief Engineer
Develops and implements strategies and practices which support employee engagement
§ Recruits and selects qualified candidates
§ Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
§ Communicates performance expectations and provides employees with on-going feedback
§ Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potential
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
§ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
§ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
§ Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
§ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
§ Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to hotel policies and procedures
§ Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position
§ Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
§ At all times projects a favourable image of the Hotel to the public
INDHOTEL
