The B2B Operations Lead will be responsible for establishing and managing business
partnerships, optimizing operational processes, and building scalable systems to
strengthen institutional engagement. This role requires a balance of strategic planning and
hands-on execution, with close cross-functional collaboration to ensure the success of
B2B initiatives within the startup.
Key Responsibilities:
Partner & Client Management
● Identify, onboard, and nurture institutional and B2B clients.
● Manage the complete partner lifecycle—from lead generation and onboarding to
service delivery and closure.
● Develop long-term engagement models to enhance partner retention and
satisfaction.
Operational Development
● Design and implement B2B processes, workflows, SOPs, trackers, and internal
documentation.
● Set up and manage CRM/lead tracking systems (manual or automated).
● Collaborate with technology, support, and admissions teams to ensure timely
partner deliverables.
Reporting & Metrics
● Track and analyze KPIs such as partner success rate, closures, feedback, and
revenue contribution.
● Prepare and share weekly dashboards with leadership, highlighting growth trends
and operational gaps.
● Support data audits, compliance, and documentation accuracy.
Process Innovation
● Identify opportunities for automation to minimize manual effort.
● Recommend and implement process improvements to enhance turnaround time
and client communications.
Qualifications:
● Graduate degree (BBA/B.Com required); MBA preferred.
● 3–6 years of experience in B2B Operations, Institutional Sales, or Partnership
Management.
● Previous startup or education services sector experience is highly desirable.
Skills Required
● Strong communication, negotiation, and client relationship management skills.
● Proficiency in Excel, Google Sheets, CRM tools, and report generation.
● Excellent time management, multitasking, and coordination abilities.
● Problem-solving mindset with the ability to thrive in fast-paced, unstructured
environments.
Key Performance Indicators (KPIs)
● Number of active partners onboarded per month.
● Percentage of partner queries resolved within defined TAT.
● Accuracy of documentation and audit readiness.
● Partner satisfaction and feedback ratings.
● Revenue generated through B2B channels.
Job Type: Full-time
Pay: ₹36,236.32 - ₹47,767.81 per month
Benefits:
- Leave encashment
- Paid sick time
Language:
Location:
- Noida Sector 16, Noida, Uttar Pradesh (Required)
Work Location: In person
