Job Title:Operations Support Executive
Location:Mumbai, Andheri
Our StoryNeve Jewels Group has been driving e-commerce innovation in the jewellery industry for over 16 years. By eliminating middlemen and excess inventory, we offer made-to-order products, passing savings directly to our customers. Headquartered in the UK, we operate globally through our three renowned brands: Diamonds Factory, Austen & Blake, and Sacet. With retail locations across the UK, Europe, Australia, New Zealand, and Canada, we are redefining modern luxury through craftsmanship and ethical practices.
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Summary: We are seeking a motivated and detail-oriented Operations Support Executive who to join our team in the gems and jewellery industry. The ideal candidate will play a key role in ensuring smooth business operations by supporting communication across departments, handling reporting and analysis, and providing back-office support to our retail stores and internal teams.
The two positions will operate in different shifts to provide coverage for international operations:
● Shift 1: 8:00 AM – 4:00 PM IST
● Shift 2: 4:00 PM – 12:00 AM IST
Both roles report directly to the Head of Operations and will have the flexibility to work remotely after the initial training and onboarding period.
Key Responsibilities:
- Back-office communication: Act as the first point of contact for store teams, IT, and planning departments, ensuring efficient and timely information flow.
- Meeting support: Attend internal meetings, take accurate minutes, and distribute actionable follow-ups.
- Reporting & analysis: ○ Must be an advanced Excel user with expertise in PivotTables, Power Query, INDEX/MATCH or XLOOKUP, complex formulas, conditional formatting, and automation (macros/VBA) for reporting and data analysis ○ Perform manual and ad-hoc reporting tasks to support decision-making.
- System & process support: ○ Create and manage postage labels and distribution tracking. ○ Support system testing and contribute to troubleshooting with IT teams. ○ Develop and update training manuals for internal use.
- Process improvement: ○ Gather FAQs from stores and teams to build Standard Operating Procedures (SOPs). ○ Conduct operations gap analysis and propose improvements to streamline workflows.
- General operations support: Assist with day-to-day administrative and operational tasks as required.
What we are looking for (Skill sets
- Advanced proficiency in Microsoft Excel (formulas, pivot tables, VLOOKUP, conditional formatting, data analysis).
- Strong analytical and problem-solving skills with the ability to interpret and present data effectively.
- Excellent written and verbal communication skills for clear documentation and stakeholder management.
- Highly organized with strong attention to detail and the ability to multitask.
- Experience in system testing, documentation, and process creation (preferred).
- Previous experience in retail operations or jewellery/luxury industry (advantageous but not essential).
Why Join Us?
Joining Neve Jewels means becoming part of a leading name in the diamond jewelry industry, renowned for its excellence and innovation. We offer a dynamic and collaborative work environment that values creativity and teamwork, along with a competitive salary and comprehensive benefits package. At Neve, you’ll find ample opportunities for professional growth and career development. We also prioritize your well-being with robust medical insurance and a unique Birthday Special Leave to celebrate your special day. Shape your career with us and create lasting value in a thriving industry.
Job Type: Full-time
Pay: ₹400,000.00 - ₹600,000.00 per year
Benefits:
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your notice period?
- What is your Current CTC?
- What is your Expected CTC?
- This is rotational shift job. Are you okay with rotational shift?
Work Location: In person
