We are looking for a proactive and technically sound QC / Post Sales Technical Executive to support customers after sales, ensure product quality, and provide technical assistance for our Dry Ready Mix construction products. The candidate will coordinate with customers, site engineers, and internal teams to ensure successful product application and customer satisfaction.
Key Responsibilities
- Handle post-sales technical support and resolve customer complaints efficiently.
- Visit construction sites to inspect product application and identify quality issues.
- Provide technical guidance on the application and usage of Dry Ready Mix products.
- Coordinate with the Production, Sales, and R&D teams for issue resolution.
- Prepare quality reports, site visit reports, and customer feedback reports.
- Ensure compliance with company quality standards and SOPs.
- Support product demonstrations and technical presentations when required.
- Assist in root cause analysis of quality-related concerns and recommend corrective actions.
- Maintain strong relationships with customers to improve satisfaction and retention.
Required Skills
- Excellent verbal communication skills in English, Hindi & Marathi language is an advantage.
- Knowledge of construction materials, Dry Ready Mix products, Block Jointing Mortar, & other building materials.
- Understanding of quality control procedures and construction site practices.
- Good technical troubleshooting and problem-solving skills.
- Strong communication and customer handling abilities.
- Ability to prepare technical reports and documentation.
- Basic knowledge of MS Excel, Word, and PowerPoint.
- A personal vehicle is mandatory.
Preferred Candidate Profile
- Freshers with relevant internships or candidates with up to 2 years of experience are welcome.
- Strong technical aptitude and willingness to learn.
- Good interpersonal and presentation skills.
- Ability to work independently and in a team environment.
Pay: ₹35,000.00 - ₹45,000.00 per month
Work Location: In person
