Service Department Management
- Lead and manage the complete service and after-sales department.
- Plan and allocate service engineers according to customer requirements.
- Monitor daily service activities, pending complaints, and engineer productivity.
- Ensure timely installation, commissioning, preventive maintenance, and breakdown services.
2. Customer Support
- Handle important and escalated customer complaints.
- Ensure quick response and resolution of service issues.
- Maintain strong relationships with key customers.
- Collect customer feedback and take corrective actions to improve satisfaction.
3. Installation & Commissioning
- Ensure proper installation and commissioning of laboratory instruments/equipment.
- Verify that equipment is functioning according to specifications before handover.
- Ensure installation reports and customer acceptance documents are completed.
4. Breakdown & Preventive Maintenance
- Monitor breakdown complaints and ensure timely closure.
- Develop preventive maintenance schedules for installed equipment.
- Track repeat complaints and identify root causes.
- Reduce equipment downtime and improve service reliability.
5. Service Engineers Management
- Train, guide, and evaluate service engineers.
- Monitor engineer performance, attendance, travel, and service reports.
- Ensure engineers have the required tools, technical documents, and spare parts.
- Conduct regular technical training and knowledge-sharing sessions.
6. Spare Parts Management
- Coordinate with stores, purchase, and production departments for spare parts.
- Maintain adequate stock of critical service spares.
- Monitor spare-part consumption and control unnecessary costs.
- Ensure proper documentation for spare parts used at customer sites.
7. AMC / Warranty Management
- Manage warranty and Annual Maintenance Contract (AMC) services.
- Ensure renewal of AMC contracts on time.
- Monitor contract profitability and service commitments.
- Prepare service quotations and coordinate with the sales/commercial team.
8. Service Reports & Documentation
- Ensure every service visit is properly documented.
- Review service engineer reports before submission to management/customer.
- Maintain records of installation, breakdown, preventive maintenance, AMC, and warranty services.
- Prepare monthly service performance reports.
9. Coordination with Other Departments
- Coordinate with Production, Quality, R&D, Sales, Purchase, Stores, and Accounts for service-related issues.
- Communicate recurring product problems to Quality and R&D teams.
- Support product improvement based on customer complaints and field feedback.
10. Quality & Compliance
- Ensure service activities comply with company procedures and quality standards.
- Investigate repeated equipment failures and implement corrective/preventive actions.
- Maintain proper calibration, testing, and service documentation where applicable.
Qualification : Diploma/BE IC/EC/ Electrical
Salary : 45000 to 50000 per Month
Expierence : 4 to 7 Years
Location : Ahemdabad
Pay: ₹45,000.00 - ₹50,000.00 per month
Benefits:
- Leave encashment
- Provident Fund
Work Location: In person
