Chennai, Tamil Nadu
Job Summary
The Associate Manager – BITS Team is responsible for leading digital transformation initiatives, automation programs, service delivery governance, and continuous improvement efforts across Banking, Finance and Health Care operations. The role drives operational excellence, business value realization, stakeholder engagement, innovation adoption, and team development while ensuring adherence to client commitments, quality standards, compliance requirements, and strategic transformation objectives.
The Associate Manager serves as a key partner to business leaders, clients, and delivery teams in identifying opportunities for automation, process optimization, AI adoption, and scalable solutions that enhance productivity, customer experience, and business outcomes
Key Responsibilities
Team & People Management
Own end-to-end service delivery, ensuring achievement of SLA, TAT, quality, productivity, and customer satisfaction targets.
Monitor operational performance through dashboards, scorecards, and governance reviews.
Drive risk identification, mitigation planning, and issue resolution.
Ensure timely and accurate reporting of delivery performance, business metrics, and transformation outcomes.
Support business continuity planning and operational resilience initiatives.
Digital Transformation & Innovation
Drive enterprise-wide automation and transformation initiatives using Power Platform, Copilot Studio, AI, and related technologies.
Identify opportunities to eliminate manual effort, improve customer experience, and optimize business processes.
Lead automation pipeline management, prioritization, UAT coordination, implementation, and benefits realization tracking.
Promote innovation culture through ideation campaigns, hackathons, knowledge-sharing sessions, and continuous improvement programs.
Evaluate emerging technologies and recommend scalable solutions aligned to business goals.
People Leadership & Capability Development
Lead, mentor, and develop a high-performing team of analysts, developers, and transformation specialists.
Conduct performance reviews, coaching sessions, succession planning, and career development discussions.
Drive employee engagement, recognition, and talent retention initiatives.
Identify skill gaps and build capability development plans aligned with future business needs.
Foster a culture of accountability, collaboration, innovation, and continuous learning.
Client & Stakeholder Management
Act as a trusted advisor and primary point of contact for key stakeholders and clients.
Lead governance calls, business reviews, and transformation discussions.
Present operational performance, automation benefits, risks, and strategic recommendations to senior leadership.
Manage stakeholder expectations while ensuring successful execution of projects and transformation initiatives.
Collaborate with cross-functional teams to deliver business outcomes and support organizational priorities.
Quality, Risk & Compliance
Ensure adherence to banking regulations, client requirements, information security policies, and organizational standards.
Drive quality excellence through audits, process reviews, root cause analysis, and corrective actions.
Establish governance mechanisms to sustain compliance and operational controls.
Monitor and manage risks associated with delivery, transformation programs, and technology implementations.
Process Excellence & Benefits Realization
Define, track, and report business benefits resulting from automation and transformation programs.
Standardize processes, documentation, SOPs, and knowledge repositories.
Establish best practices and reusable frameworks for scalable delivery.
Drive productivity improvement, cost optimization, and operational efficiency initiatives.
Leadership & Behavioral Skills
Proven leadership experience managing cross-functional teams.
Excellent stakeholder and client management capabilities.
Strong strategic thinking and business acumen.
Effective decision-making, problem-solving, and conflict-resolution skills.
Ability to influence senior leaders and drive organizational change.
Strong communication, presentation, and executive reporting skills.
Technical Skills (Preferred)
Microsoft Power Platform (Power Apps, Power Automate, Power BI)
Copilot Studio and AI-enabled solutions
Dataverse, SharePoint, SQL, and Reporting Tools
Workflow Automation
Advanced Excel, PowerPoint, and Dashboard Development
Knowledge of Azure AI, Intelligent Automation, and Emerging Digital Technologies
Skill Requirements
8–12 years of experience in Banking, BFSI, IT Services, Digital Transformation, or Process Excellence.
3–5 years of experience in Team Leadership, Program Management, Service Delivery, or Transformation Management.
Demonstrated experience delivering automation, AI, process improvement, or business transformation initiatives.
Experience managing stakeholders across operations, technology, and business functions
Other Requirements
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