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Industry: Fashion Brand
Candidate Industry: Fashion Brand
Job Summary
We are seeking a dynamic and results-driven Customer Relationship Manager (CRM) – Digital Sales to manage customer relationships, drive online sales growth, and enhance customer engagement through digital channels. The ideal candidate will be responsible for nurturing leads, maintaining long-term customer relationships, and achieving digital revenue targets through effective communication and sales strategies.
Key Responsibilities
- Manage and maintain relationships with new and existing customers through digital platforms (email, WhatsApp, social media, website inquiries, etc.).
- Handle inbound and outbound digital sales inquiries and convert leads into customers.
- Develop and execute digital sales strategies to increase revenue and customer retention.
- Monitor customer interactions in CRM software and ensure accurate data management.
- Address customer queries, complaints, and feedback in a timely and professional manner.
- Coordinate with marketing, operations, and technical teams to ensure smooth service delivery.
- Track sales performance metrics and prepare regular reports for management.
- Identify upselling and cross-selling opportunities to maximize revenue.
- Stay updated with digital marketing trends and customer engagement tools.
Required Skills & Qualifications
- Bachelor’s degree in Business Administration, Marketing, or related field.
- 2–5 years of experience in customer relationship management or digital sales.
- Strong communication and negotiation skills.
- Proficiency in CRM software and digital sales tools.
- Good understanding of digital marketing channels and online sales processes.
- Customer-focused with excellent problem-solving skills.
- Ability to work independently and meet sales targets.
Job Type: Full-time
Pay: ₹25,000.00 - ₹40,000.00 per month
Work Location: In person
