Proactive engagement initiatives include customer outreach & smart ways of ensuring end to end closure of pending service requests and pay out transactions within strict TAT for requests from HNI/NRI and Senior Citizens. Find out areas of gap with respect to service improvement in the process and support quality assurance sustenance, cross functional liasoning for faster resolution process
Ensure nil escalation of NRI /HNI customers to senior management by ensuring end to end closures
Reduce NRI/HNI/Senior Citizen complaint count and Improve NPS Scores
Track outliers for T Day Payment for Maturity ,DT and Survival Benefit payout. Ensure there is no payout of penal interest for any HNI/NRI and Senior Citizen interactions across touchpoints by building strong control
