Customer Relationship Executive (CRE)
Location: Volkswagen Thrissur
Key Responsibilities
- Greet and assist customers visiting the service department.
- Schedule service appointments and confirm bookings.
- Make service reminder calls and follow up on pending appointments.
- Contact customers after service to collect feedback and ensure satisfaction.
- Handle customer queries, complaints, and coordinate with the service team for timely resolution.
- Monitor customer satisfaction (CSI) and support initiatives to improve service quality.
- Coordinate with Service Advisors and the Workshop team to ensure a smooth customer experience.
- Prepare daily and monthly customer follow-up reports.
- Support customer retention and loyalty programs.
Requirements
- Bachelor's degree in any discipline.
- Good communication skills in English and Malayalam.
- Proficiency in MS Office and basic computer applications.
- Strong interpersonal, communication, and problem-solving skills.
- Prior experience in customer service or the automobile industry is preferred.
Skills
- Excellent customer handling and communication.
- Strong follow-up and coordination skills.
- Ability to manage multiple tasks efficiently.
- Professional attitude with a customer-focused approach.
- Team player with good organizational skills.
Pay: ₹13,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid sick time
- Provident Fund
Work Location: In person
