Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Investment Banking, Trading Services Front Office
Good to have skills : Calypso (Software), Murex Front Office Finance
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Must have: Will be working in shifts in rotation and providing 24x7 monitoring and L1 and L2 support of Investment Operation and Investment Trading applications
Role Overview:
We are looking for a Application Support Engineer to monitor and maintain applications of Investment Operation and Investment Trading applications
The ideal candidate will be responsible for ensuring smooth operation of application, promptly identifying and resolving issues, performing root cause analysis, executing standard operating procedures (SOPs), and communicating effectively with stakeholders and escalation teams
Roles & Responsibilities:
- Expected to perform L1 and L2 support of Investment Operation and Investment Trading applications
- Detect, triage failures, analyze problems, implement solutions, and enhance system performance
- Perform initial troubleshooting and apply defined remedial actions based on SOPs.
- Analyze root cause of recurring or complex issues and recommend long-term fixes or improvements.
- Communicate effectively with relevant teams — developers, platform, and business users — regarding job status, delays, and incidents.
- Escalate issues to Level 2/Level 3 support as per escalation matrix when beyond scope of L1/L2 handling.
- Document incidents and maintain detailed logs of investigations, resolutions, and preventive actions.
- Collaborate with development teams to improve monitoring, alerting, and error-handling processes.
- Contribute to continuous improvement of SOPs and runbooks.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Investment Banking, Trading platforms
- Experience in handling L1 and L2 requests for Investment Operation and Trading applications preferred in CRIMS or any trading platform like Murex, Calypso, Heliograph etc
- Good to have experience in Portfolio Management, Accounting, Order management systems and platforms
- Strong analytical skills to diagnose and resolve technical and functional issues effectively.
- Experience with application monitoring tools to ensure system performance.
Additional Information:
- The candidate should have minimum 2 years of experience in Investment Banking.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
