Base Location: Bangalore
Experience: 1–3Years
Shift Timing: 24x7 Rotational (based on project needs)
Prerequisite: Strong hands-on IT support and troubleshooting capabilities
Range of Year Experience - Min Year: 1
Range of Year Experience - Max Year: 3 years
Relevant Experience: Minimum 1 year in End User or Desktop Support
Role Summary:
We are seeking L1 Technical Support Specialists who can resolve complex IT issues escalated from L1 teams and provide deskside and field support across hardware, OS, and enterprise applications. The role includes hands-on installation, configuration, and asset lifecycle management support.
Key Responsibilities:- Handle escalations from L1 – advanced OS/software/hardware/network troubleshooting.
- Support desktops, laptops, mobile devices (iOS/Android), printers, and peripherals.
- Execute IMAC (Installs, Moves, Adds, Changes) and PC refresh activities.
- Maintain and update asset inventory and ServiceNow records.
- Coordinate with field support, end users, and application teams.
- Assist with VPN setup, MFA, BitLocker, and remote access issues.
- Work closely with TechTrack/NexThink for proactive endpoint management.
Required Skills & Qualifications:- Strong technical skills in Windows 10/11, Mac OS, Microsoft 365.
- Experience with imaging, patching, and software deployment tools (e.g., SCCM).
- Knowledge of asset tracking and IT inventory management.
- Excellent problem-solving and documentation skills.
- Hands-on experience with ticketing tools (ServiceNow).
Good to Have:- Experience supporting SharePoint, PowerBI, and other enterprise apps.
- Exposure to NexThink, Workspace ONE (AirWatch), or similar tools.
- Certifications: CompTIA A+, Microsoft Modern Desktop Admin Associate.
